Tender Title: Customized AMC/CMC for Pre-owned Products - AMC for Moldex3D Software
Tender Reference Number: a723c9ca
Issuing Authority: Department of Defence Research & Development, Ministry of Defence
The tender seeks bids for a Customized Annual Maintenance Contract (AMC) for the pre-owned Moldex3D Software, focusing on the maintenance and upkeep necessary to ensure optimal performance and reliability. The contract objective is to enable efficient use of the software deployed in various projects within the defence sector, by ensuring that technical support and maintenance services are consistently available.
Scope of Work and Objectives
The contract encompasses comprehensive maintenance services for the Moldex3D Software, including but not limited to:
- Routine inspections and troubleshooting
- Software updates and enhancements
- User training and support
- Timely resolution of reported issues
Eligibility Criteria
Interested bidders must meet specific eligibility requirements, including:
- Being a registered entity under relevant laws
- Possessing experience in maintenance contracts for software applications, particularly in the defense sector
- Having qualified personnel to handle technical support and training for users
Technical Requirements
Bidders are expected to provide evidence of:
- Familiarity with Moldex3D software
- Capability to deliver dedicated technical support services
- Comprehensive plan for software maintenance and service response timelines
Financial Requirements
Bidders must provide any required financial documents demonstrating the ability to sustain the contractual responsibilities throughout the duration of the AMC. This may include previous financial statements and documentation related to service pricing.
Document Submission Details
Bids should be submitted electronically through the appropriate bidding platform, ensuring that all required documentation is included with the submission. It would be beneficial for bidders to review the submission guidelines closely to ensure all criteria are met.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Provisions under the Make in India initiative promote local content and compliance with local procurement rules.
Evaluation Process
Bids will be evaluated based on both technical competency and financial quotes. Factors to be considered include:
- Quality of the technical proposal
- Financial offer competitiveness
- Experience and reliability of the bidder
Delivery Locations
The services will be rendered at locations specified by the Department of Defence Research & Development, with further details provided during the evaluation process.
Contact Information
While specific contact information is not provided in this document, interested bidders should refer to the official bidding platform for any updates or inquiries regarding this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for this tender include being a registered entity, possessing experience in software maintenance contracts, specifically for Moldex3D, and ensuring qualified technical support personnel are available. Proof of capability in delivering technical support and training is also necessary, alongside meeting compliance standards mandated by the Department of Defence Research & Development.
Bidders must provide relevant certificates that showcase their capability to carry out software maintenance. This includes proof of previous work in a similar domain or industry, along with compliance certifications related to the defense sector. Having a valid registration certificate as an MSE or startup may also be essential for eligibility.
The registration process typically involves creating an account on the designated online bidding platform where the tender is hosted. Bidders should provide necessary company details along with required documentation such as registration certificates, tax IDs, and any past performance records relevant to software maintenance.
The tender submission requires documents to be submitted in standard formats such as PDF, DOCX, or XLSX. All documentation should be clearly labeled and organized to facilitate easy evaluation by the tender assessment committee.
The performance security requirements include submission of a financial guarantee as specified in the tender documents post-selection. This ensures the contractor’s commitment to fulfilling the terms outlined in the AMC for the Moldex3D software. This guarantee may be a percentage of the total contract value and is usually refundable upon successful completion of the contract.
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