Airports Authority of India (AAI) Tender by Airports Authority Of India (GEM/2025/B/6172192)
Custom Bid for Services - Round the clock Monitoring, Operation, Minor troubleshooting & Routine Ma

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Tender Title: Custom Bid for Services - Round the clock Monitoring, Operation, Minor troubleshooting & Routine Maintenance of HVAC installations i/c BMS at New Integrated Passenger Terminal Building at MBB Airport, Agartala
Reference Number: GEM/2025/B/6172192
Issuing Authority: Airports Authority of India (AAI) under the Ministry of Civil Aviation
Scope of Work and Objectives
The objective of this tender is to engage a qualified service provider for round-the-clock monitoring, operation, minor troubleshooting, and routine maintenance of HVAC installations, including Building Management Systems (BMS) at the New Integrated Passenger Terminal Building at MBB Airport, Agartala. The work encompasses continuous operational support ensuring optimal functionality and efficiency of HVAC systems, thereby enhancing passenger comfort and operational reliability.
Eligibility Criteria
Eligible bidders must be registered entities with a proven track record in providing HVAC management and maintenance services, specifically in airport or critical infrastructure environments. The bidders should comply with the procurement eligibility as mandated by applicable government regulations and demonstrate sufficient experience in similar works.
Technical Requirements
Bidders are required to meet stringent technical specifications stipulated by the Airports Authority of India. This includes having certified technicians for HVAC systems, comprehensive knowledge of BMS technology, and adequate tools and equipment for maintenance and troubleshooting.
Financial Requirements
Bidders must ensure financial solvency and be able to sustain the project throughout its lifecycle. Adequate financial documentation and performance security may be required as part of the financial evaluation process.
Document Submission Details
All required documents must be submitted electronically via the tender portal. Bidders should ensure that all submissions are made in the stipulated format and include all mandatory certifications and company registrations.
Special Provisions
Provision will be made to encourage participation from Micro, Small, and Medium Enterprises (MSEs) and startups to promote their engagement in this project. Such bidders may be eligible for certain benefits or relaxation in terms of performance security.
Evaluation Process
Submissions will undergo a thorough evaluation process based on compliance with technical and financial requirements. Emphasis will be placed on experience, compliance with specifications, and pricing considerations. The evaluation committee will review all proposals and select the most favorable bid after comprehensive assessment.
Delivery Locations
Services will be required at the New Integrated Passenger Terminal Building located at MBB Airport, Agartala. The service provider must be readily available for immediate solutions and maintenance requirements.
Contact Information
For further queries, bidders may not have specific contact details provided here. General inquiries can be directed to the Airports Authority of India through their official communication channels.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in HVAC management and maintenance, particularly in airport or similar environments. Bidders should provide evidence of prior work and compliance with government procurement regulations.
Bidders must submit necessary certifications including ISO certifications relevant to HVAC services, and proof of qualifications of technical staff. These documents ensure that the bidder meets the quality standards expected for operating in sensitive environments like airports.
The registration process involves creating an account on the tender portal, submitting the required documents, and fulfilling any pre-qualification criteria set by the Airports Authority of India. Detailed instructions can typically be found on the bidding website.
Documents must be submitted in electronically accepted formats which generally include PDF, DOC, and XLS formats. It is crucial to ensure that all documents are clear, legible, and organized accordingly to comply with submission requirements.
An Earnest Money Deposit (EMD) may be required alongside performance security to ensure commitment to the project. Payment terms will be outlined in the bid specifications, typically involving milestone payments based on completed tasks and satisfactory performance as evaluated by the Airports Authority of India.
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