Tender Title: Custom Bid for Services

Reference Number: GEM/2025/B/6149219

Issuing Authority: Airports Authority of India (AAI)

Scope of Work and Objectives:
The primary objective of this tender is to solicit bids for specialized services that align with the operational needs of the Airports Authority of India. This includes a range of tasks aimed at enhancing airport facility management, security operations, and customer service initiatives. The tender seeks to establish a robust framework for selecting a service provider that can demonstrate substantial experience and capacity in delivering specialized airport services efficiently and effectively.

Eligibility Criteria:
To qualify for this tender, bidders must be registered entities with a sound operational track record in providing services relevant to airport management and operations. Bidders are required to possess proper licenses and certifications, as mandated by the relevant regulatory bodies. It is essential for the bidders to comply with all applicable local and national regulations related to aviation services.

Technical Requirements:
Bidders must demonstrate their capability in technical aspects, including but not limited to operational procedures, safety protocols, and technology utilization. This includes having qualified staff, relevant certifications, and the necessary infrastructure to ensure compliance with industry standards.

Financial Requirements:
Bidders must furnish financial statements to prove their financial stability and capability to deliver the required services. This includes a disclosure of annual turnover and net worth in line with the requirements of this tender. Financial transparency and accountability are paramount to qualify for this bid.

Document Submission Details:
All proposals must be submitted electronically via the GEM platform, adhering to the specified formats and within the designated timeline to ensure acceptance. Bidders should ensure that all documentation is complete, accurate, and formatted according to the conditions set forth in the tender guidelines.

Special Provisions:
Bids from Micro, Small, and Medium Enterprises (MSEs) are encouraged as part of the government's initiative to support local businesses. MSEs may benefit from relaxation in eligibility criteria and preferential treatment during evaluation. Furthermore, there are specific provisions in place to support startups that can contribute innovative solutions to airport operation challenges.

Evaluation Process:
The evaluation of bids will be conducted based on a combination of technical capability, financial strength, and adherence to tender requirements. A transparent scoring mechanism will be employed to assess each proposal, with an emphasis on quality assurance and compliance with safety and operational standards.

Delivery Locations:
Services are required at various locations controlled by the Airports Authority of India, ensuring that operations align with both technical and customer service excellence.

Contact Information:
For any inquiries related to this tender, bidders may reach out to the Airports Authority of India. All specific contact details can be accessed through their official communication channels on the AAI website.

In conclusion, the Custom Bid for Services is designed to attract qualified bidders capable of delivering high-quality services that meet the operational demands of the Airports Authority of India. Bidders are encouraged to thoroughly review the tender documents and prepare their submissions in line with the outlined requirements.