The GEM/2025/B/6146872 tender is issued by the Airports Authority of India (AAI) under the Ministry of Civil Aviation. This tender focuses on providing Facility Management Services which is essential to enhance the overall operational efficiency of manpower-related functions in the hospitality and passenger facilitation sectors at airports.

Scope of Work and Objectives

The primary aim of this tender is to secure proficient manpower for provision and management of hospitality services and passenger facilitation at airports. The successful bidders will be expected to deliver skilled and semi-skilled personnel required in various operational capacities. This facilitation includes customer service, maintenance services, logistics, and additional support services required by the Authority to ensure passenger satisfaction.

Eligibility Criteria

To qualify for this tender, bidders must meet certain eligibility criteria which includes having a valid registration as a service provider. They should demonstrate the capability to recruit and manage manpower efficiently. Preferably, the bidders should have previous experience in similar contracts, ensuring they meet the demands of quality and service outlined in the tender scope.

Technical Requirements

Bidders are required to adhere to specific technical specifications that include conforming to high standards of service delivery and personnel management. Appropriate training programs should be outlined to ensure that all personnel are adequately skilled and compliant with the operational necessities of airport hospitality and facilitation.

Financial Requirements

Financial documentation must be submitted to establish the financial stability of the bidder. Bidders may be required to provide a financial plan detailing the proposed budget allocations for manpower and resources. Performance security will also be mandatory, ensuring bidders can support their commitment to the agreed service levels.

Document Submission Details

Bids must be submitted electronically through the specified online portal. All documents, including eligibility, technical proposals, and financial forecasts, should be in the specified formats to ensure compliance with submission guidelines. It’s essential that all documentation is completed accurately to avoid disqualification.

Special Provisions

Special consideration will be given to Micro, Small, and Medium Enterprises (MSEs) and startups. They will be provided with benefits in terms of vying for this tender, promoting inclusive business practices that align with government initiatives for facilitating entrepreneurship.

Evaluation Process

The evaluation process will be performed in a systematic manner, assessing both the technical and financial bids to determine the best value for the Airports Authority of India. Bidders with the most competitive pricing alongside superior technical proposals will be favored.

Delivery Locations

Services will be executed at various airport locations, necessitating a wide geographical reach from the bidders to ensure timely and efficient service delivery.

Contact Information

For further inquiries regarding the tender, interested bidders may need to refer to the official contact points mentioned in the tender documents.

This comprehensive tender description outlines all major elements necessary for potential bidders to submit an effective proposal that aligns with the objectives and requirements established by the Airports Authority of India.