Tender Title: AMC OF CONTRACT MANAGEMENT SYSTEM CMMS SOFTWARE FOR 2 YEARS AT BPCL B

Reference Number: GEM/2025/B/6077124

Issuing Authority/Department: Bharat Petroleum Corporation Ltd., under the Ministry of Petroleum and Natural Gas

Scope of Work and Objectives:
The purpose of this tender is to solicit bids for the Annual Maintenance Contract (AMC) of the Contract Management System (CMMS) Software. The selected vendor will be responsible for ensuring the software's continuous functionality, security, and updates over a period of two years at BPCL Bina, Madhya Pradesh. The scope of work includes regular software maintenance, troubleshooting, user support, and implementation of necessary upgrades. The objective is to maintain optimal performance and compliance with corporate standards.

Eligibility Criteria:
To participate in this tender, bidders must be registered entities capable of providing software maintenance services. Interested vendors should have previous experience in handling similar contracts and maintaining proprietary software systems. Furthermore, they must possess adequate technical capabilities and workforce to perform the required services efficiently.

Technical Requirements:
The bidders must ensure that their proposed solutions meet the following technical specifications:

• Ongoing support for the CMMS software including configuration and updates.
• Provision of training for end-users.
• Maintenance of secure user access controls.
• Availability of a helpdesk for user assistance. Compliance with industry standards and practices in software maintenance is also essential.

Financial Requirements:
Bidders should demonstrate their financial stability and capability to undertake the contract. This may include providing financial statements, tax clearance certificates, and other relevant documentation as specified in the tender guidelines.

Document Submission Details:
All submissions must be compiled and presented in a clear and organized manner. Specific documentation such as eligibility proofs, technical capability statements, and financial documents should be included as per the tender guidelines. Electronic submission through the GEM (Government e-Marketplace) portal is mandatory.

Special Provisions:
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, which may avail benefits under existing government policies promoting local businesses and innovation.

Evaluation Process:
Bids will be evaluated based on technical specifications, eligibility criteria, and financial proposals. Evaluation will focus on the bidder's experience, capability, proposed solution quality, and cost-effectiveness.

Delivery Locations:
Services are to be rendered specifically at BPCL Bina, Madhya Pradesh. Vendors must ensure that their operations are aligned with the operational needs of the location.

Contact Information:
For further queries regarding the tender, interested bidders should refer to the official contact points provided in the tender documentation.

This tender presents a notable opportunity for qualified bidders with expertise in software maintenance to contribute effectively to the operational stability of Bharat Petroleum Corporation Ltd. Interested parties are encouraged to review the detailed requirements and submit their bids as per the outlined procedures.