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Tender Title: Customized AMC/CMC for Pre-owned Products - application Software; Nextcloud; Annual Maintenance Contract (AMC)
Reference Number: GEM/2025/B/6073166
Issuing Authority/Department: Central Police Organisation, Ministry of Home Affairs
Scope of Work and Objectives: The primary objective of this tender is to procure a Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for pre-owned application software, specifically for Nextcloud. The selected contractor will be responsible for providing ongoing support, maintenance, updates, and troubleshooting for the Nextcloud application, ensuring it meets the operational requirements of the Central Police Organisation.
The contractor is expected to deliver essential services that will enhance the functionality of the Nextcloud software, maintain its integrity, and ensure optimal performance. This will also include the provision of routine maintenance tasks, timely updates, and addressing any technical issues that may arise during the contract period.
Eligibility Criteria: To qualify for this tender, bidders must be legally registered entities capable of offering AMC/CMC services for software applications. Prospective bidders should possess:
- Proven experience in providing maintenance services for application software similar to Nextcloud.
- Relevant qualifications and certifications showcasing technical competence.
- A robust support system for after-sale services and customer support.
Technical Requirements: Bidders are required to demonstrate expertise in the following technical areas as part of their proposal:
- Proficiency in handling Nextcloud software and its maintenance requirements.
- Capacity to provide real-time support and assistance.
- Ability to implement security measures and updates effectively.
Financial Requirements: Bidders are expected to provide a transparent and comprehensive financial proposal. This includes:
- Detailed breakdown of costs associated with the AMC/CMC.
- Any additional fees or contingencies that may arise.
Document Submission Details: All proposals must be submitted electronically via the government e-marketplace (GEM). Bidders must ensure that all documentation is complete, including:
- Technical and financial proposals.
- Certificates demonstrating previous experience and qualifications in the specified domain.
Special Provisions: The tender may provide benefits for Micro, Small, and Medium Enterprises (MSEs) and startups, promoting inclusivity within bidding. Specific provisions related to these benefits will encourage participation from eligible groups.
Evaluation Process: All submitted bids will undergo a rigorous evaluation process focusing on:
- Compliance with technical requirements.
- Cost-effectiveness of the proposal.
- Previous performance and reliability of the bidder.
A scoring system will be implemented to ensure fair evaluation and selection.
Delivery Locations: Services will be required across locations associated with the Central Police Organisation, with bidders expected to outline their capability in managing support and maintenance at multiple sites.
Contact Information: For further inquiries or clarifications, bidders may reach out to the designated contact point within the Central Police Organisation through the provided email address associated with the tender.
Additional Information: This tender emphasizes the importance of delivering high-quality maintenance services and facilitating a smooth operational environment for Nextcloud, contributing to the overarching goals of the Central Police Organisation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity that has demonstrable experience in providing maintenance services for software applications like Nextcloud. The bidder should also hold relevant certifications that showcase technical capabilities, ensuring they can deliver effective maintenance and support during the contract period.
Bidders must provide certificates that validate their expertise in application software maintenance, specifically for Nextcloud. Additionally, any relevant industry-standard certifications and documentation that demonstrate a capacity for both AMC and CMC should be included in the submission package.
The registration process involves creating an account on the Government e-Marketplace (GEM) platform. Bidders need to complete the registration by providing relevant business information, after which they can submit their proposals for the Customized AMC/CMC.
All documents must be submitted in formats specified by the tender, usually including PDF or Microsoft Word formats. It is essential to ensure clarity and accessibility of the documents to facilitate a smooth evaluation process.
Payment terms will be detailed in the contract agreement after the selection. Generally, they may include setup fees, recurrent payments tied to the maintenance milestones, and provisions for performance security. Successful bidders are encouraged to review these terms carefully and submit any questions for clarification.
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