Tender Title: Customized AMC/CMC for Pre-owned Products - Air Purifier
Tender Reference Number: GEM/2025/B/6167621
Issuing Authority: Department of Defence, Ministry of Defence

The Department of Defence is inviting bids for a Customized Annual Maintenance Contract (AMC) or Comprehensive Maintenance Contract (CMC) for pre-owned air purifiers. This tender focuses on comprehensive maintenance services for brands such as Crusaders and Air OK. The primary objective is to ensure optimal functionality and longevity of the air purifiers through regular servicing and maintenance.

Scope of Work and Objectives

The scope of work encompasses the maintenance of 30 units of pre-owned air purifiers over a specified duration, inclusive of quarterly servicing to evaluate their operational status and to carry out necessary repairs and replacements. The key objectives include:

• Providing preventive and corrective maintenance to guarantee the efficient performance of pre-owned air purifiers.
• Developing a maintenance schedule that minimizes downtime and maximizes air quality performance.
• Ensuring timely procurement of any required parts to facilitate seamless maintenance services.

Eligibility Criteria

To qualify for participation, bidders must meet the following eligibility criteria:

• Must be a registered entity legally operating in the field of service provision for air purification systems.
• Previous experience in providing AMC/CMC services for similar products will be considered favorably.
• Certification demonstrating compliance with industry standards for service quality is required.

Technical Requirements

Bidders should possess a sufficient understanding of the technical aspects concerning air purification systems. It is essential that bidders be capable of demonstrating:

• Technical knowledge related to the brands in question (Crusaders and Air OK).
• Availability of qualified technicians to execute maintenance and repairs.
• Commitment to upholding high quality and performance standards in services rendered.

Financial Requirements

Interested bidders will need to present their financial stability and capability to undertake the contract. This includes:

• Current financial statements.
• Evidence of sufficient funding or credit lines to cover provision of services for the duration of the contract.
• A breakdown of cost structures for servicing, including any potential charges for parts replacement.

Document Submission Details

All documents must be prepared and submitted as per the formatting stipulated in the tender documentation:

• Detailed proposal including technical and financial components.
• Submission should be electronic, adhering to specified electronic formats (e.g., PDF, DOCX).
• Include any certifications or liaison documents that highlight experience and compliance with industry standards.

Special Provisions

This tender includes special provisions that benefit Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders who fall under these categories are encouraged to apply and will be given preference during the evaluation process. It is expected that these businesses will adhere to compliance with 'Make in India' initiatives, supporting local suppliers and sustainable practices.

Evaluation Process

The evaluation of bids will primarily focus on:

• Technical capabilities linked to experience in handling air purifiers.
• Cost-effectiveness and transparency in financial proposals.
• Compliance with the technical specifications and service quality requirements detailed in the tender.

The successful bidder will be selected based on a combination of these metrics.

Delivery Locations

The service will primarily be delivered at designated locations as specified in the tender documentation, ensuring critical accessibility to service and maintain the units accordingly.

Contact Information

For further inquiries regarding this tender, interested parties are advised to reach out to the bidding authority through official contact channels provided in the tender documentation. It is crucial for potential bidders to maintain communication to clarify any project details during the evaluation process.