Tender Title: Customized AMC/CMC for Pre-owned Products - ERBA CHEM 5 Biochemistry Analyser
Reference Number: GEM/2025/B/6173258
Issuing Authority/Department:
Ministry of Power, Contracts and Materials
Scope of Work and Objectives
This tender invites service providers to submit proposals for a customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for the pre-owned ERBA CHEM 5 Biochemistry Analyser and Transasia products. The primary objective is to ensure optimum performance and reliability of the equipment through regular maintenance, troubleshooting, and repair services to minimize downtime and maintain the highest quality standards.
Eligibility Criteria
Eligible bidders must be registered entities with experience in providing maintenance services for biochemistry analyzers or similar medical laboratory equipment. Proposals from Micro, Small, and Medium Enterprises (MSEs) are encouraged to foster inclusiveness in the bidding process.
Technical Requirements
Bidders are required to demonstrate technical proficiency in the maintenance and servicing of pre-owned biochemistry analyzers. Detailed documentation of technical capabilities, equipment servicing history, and certified technicians must be provided as part of the submission. Compliance with relevant industry standards and guidelines for laboratory equipment maintenance is mandatory.
Financial Requirements
Bidders should provide a detailed financial proposal outlining the total costs associated with the AMC/CMC, including required payment terms. The financial submission must comply with local procurement regulations and detail any taxes or fees associated with the services offered.
Document Submission Details
All proposals must be submitted electronically through the GEM portal. Bidders are required to ensure that all documents are uploaded before the specified deadline. It is essential to follow the specified document formats as indicated in the tender guidelines, ensuring clarity and completeness in the submission.
Special Provisions
This tender supports participation from Micro, Small, and Medium Enterprises (MSEs), offering them certain concessions to promote their inclusion in the procurement process. Additionally, there are provisions in alignment with the 'Make in India' initiative, encouraging local content and suppliers.
Evaluation Process
Proposals will be evaluated based on technical and financial merit. The assessment will focus on the bidder’s technical capabilities, adherence to the scope of work, pricing competitiveness, and compliance with eligibility requirements. A thorough vetting process will ensure that only qualified bidders are considered for awarding the contract.
Delivery Locations
Maintenance services are required at designated facilities within the jurisdiction of the Ministry of Power, as specified in the tender documents.
Contact Information
For further inquiries regarding this tender, please refer to the official contact channels provided on the GEM portal.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with experience in providing maintenance services for biochemistry analyzers. Bidders must submit proof of eligibility documentation that may include registration certificates and past performance records. Special consideration is given to Micro, Small, and Medium Enterprises (MSEs) to encourage their participation and ensure a diverse range of proposals.
Bidders must provide relevant certificates that showcase their capability in servicing pre-owned biochemistry analyzers. This may include certification from manufacturers, quality management system certifications, and any relevant training or quality assurance certifications for technicians involved in the maintenance services.
To participate in the tender, bidders must register on the GEM portal and complete the necessary documentation for the submission of their proposals. The registration process entails providing all regulatory and compliance documents as outlined in the tender details. Bidders are urged to verify their registered status prior to submitting proposals to avoid disqualification.
All submissions must adhere to specified document formats as outlined in the tender guidelines. It is essential to ensure that digital documents are clear and legible, preferably in PDF or DOCX formats, to facilitate easy review by the evaluation committee.
Bidders are typically required to submit a performance security deposit as part of their proposals. This security acts as a guarantee to fulfill the contract terms and may be forfeited in the case of non-compliance. The specific amount and conditions related to the performance security should be specified in the tender documentation.
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