Chennai Metro Rail Ltd Tender by Chennai Metro Rail Ltd (435c767e)
Customized AMC/CMC for Pre-owned Products - CMRL Mobile Application AMC; CMRL Mobile Application AM
Tender Timeline
Customized AMC/CMC for Pre-owned Products - Tender Reference: 435c767e
Issuing Authority
The Chennai Metro Rail Ltd (CMRL) is the authority responsible for issuing this tender, under the supervision of the Ministry of Housing & Urban Affairs (MoHUA).
Scope of Work and Objectives
This tender encompasses the annual maintenance contract (AMC) and comprehensive maintenance contract (CMC) for the pre-owned CMRL mobile application. The primary objective is to ensure the consistent performance and reliability of the application that services the metro rail system, thereby enhancing the user experience for passengers and stakeholders.
Eligibility Criteria
Potential bidders must meet specific eligibility criteria, which include being a registered service provider with proven experience in mobile application maintenance services. Furthermore, bidders must possess all necessary certifications and registrations mandated by the regulatory bodies.
Technical Requirements
Bidders are expected to demonstrate familiarity with mobile application infrastructure as well as experience in providing maintenance for similar applications. The technical proposal should outline the maintenance strategy, response times for service requests, and mechanisms for troubleshooting and problem resolution.
Financial Requirements
Submission of a detailed financial proposal is required, encompassing the pricing structure for the maintenance services offered. Additionally, bidders must comply with the criteria for earnest money deposit (EMD) and performance security, ensuring that financial obligations are met.
Document Submission Details
All required documents must be submitted electronically through the designated platform. Interested parties should prepare documentation to affirm compliance with eligibility and technical stipulations, along with financial statements as outlined in the tender instructions.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups, providing them opportunities to enhance their market presence. Specific benefits for these entities may include reduced financial thresholds and prioritized evaluation.
Evaluation Process
Bids will be evaluated based on a comprehensive review of the technical and financial proposals. Bidders will be scored on their qualifications, experience, and proposed maintenance frameworks. The evaluation criteria emphasize compliance with technical specifications and quality standards.
Delivery Locations
Service delivery is expected to be fully operational within the areas served by the Chennai metro rail network. Bidders must ensure that their proposed solutions can be effectively implemented in this region.
Contact Information
Should there be any inquiries regarding this tender, potential bidders may refer to the relevant contact points as provided in the official tender release.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
Similar Tenders
Frequently Asked Questions
The eligibility requirements include being a registered entity authorized to deliver mobile application maintenance services. Bidders must have a valid registration and necessary certifications from relevant regulatory authorities, along with demonstrable experience in managing similar contracts successfully.
Bidders must adhere to specified technical specifications, which include demonstrating expertise in mobile application architecture and maintenance protocols. Proposals should detail the maintenance strategies, including timely support response, problem diagnosis, and rectification processes essential for ensuring optimal application performance.
The payment terms for the AMC contract typically involve the submission of financial proposals that specify the cost structures and payment schedules. Payment may be contingent upon meeting designated performance benchmarks outlined in the contractual agreement and adherence to financial security stipulations such as the earnest money deposit (EMD).
Bids must be submitted electronically through the designated online platform specified in the tender documentation. Bidders are encouraged to ensure that they comply with the required formats and include all necessary documentation to facilitate a smooth submission process.
The tender outlines specific benefits for Micro, Small, and Medium Enterprises (MSEs), allowing them to participate competitively. MSEs may benefit from relaxed financial criteria and enhanced visibility during the evaluation process. This approach is in alignment with the government’s initiative to promote local enterprise engagement within public contracts.
Probable Bidders
Get Tender Alerts
Get notifications for similar tenders