Tender Title: Customized AMC/CMC for Pre-owned Products

Reference Number: 18884fff

Issuing Authority/Department: Department of Economic Affairs, Ministry of Finance

Scope of Work and Objectives

The Department of Economic Affairs invites bids for the Customized Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for various pre-owned products. The primary objective of this tender is to procure reliable and efficient maintenance services that ensure continued optimal functionality of the pre-owned products in use. The scope covers both preventative and emergency maintenance services tailored to the specific needs of each product, ensuring minimal downtime and extending the lifecycle of the equipment.

Eligibility Criteria

To qualify for participation in this tender, bidders must meet the following eligibility requirements:

1. The bidder must be a registered entity capable of providing maintenance services for pre-owned products.
2. Demonstrated experience in AMC/CMC for similar products over the last three years.
3. Availability of necessary certifications to certify compliance with quality standards.
4. Fulfillment of all legal and regulatory requirements to operate in the service domain.

Technical Requirements

Bidders must provide detailed specifications regarding their technical capabilities, including but not limited to:

• The technical specifications of maintenance solutions offered.
• Procedures for quality assurance and compliance with acceptable quality standards.
• Capability to adhere to specific testing criteria relevant to the equipment being serviced.
• Maintenance protocols and personnel qualifications.

Financial Requirements

Bidders should submit financial statements demonstrating the ability to sustain the contract financially. Key requirements include:

• Guarantees of financial stability.
• Performance security as required, typically a percentage of the total contract value.
• Detailed breakdown of the proposed pricing mechanism, which will be subject to evaluation.

Document Submission Details

All relevant documentation, including bid proposals and supporting credentials, must be submitted electronically through the designated portal. Bidders are required to ensure that all submissions are complete and adhere to accepted document formats to avoid rejection during the evaluation process.

Special Provisions

This tender includes provisions for Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging their participation. Benefits may include preferred payment terms, relaxed eligibility requirements, and support in the procurement process to enhance local industry participation.

Evaluation Process

Bids will be evaluated on the basis of technical merit, financial viability, and compliance with the specifications outlined in this tender. The evaluation criteria will emphasize:

• Quality of proposed maintenance services.
• Cost-effectiveness of the offers.
• Experience and expertise in handling pre-owned products.

Successful bidders will be notified and further engaged for contract discussions.

Delivery Locations

All maintenance services will be required at specified locations as detailed in the product list, to be communicated upon award of contract. Bidders are encouraged to specify their geographical capabilities to perform these services effectively.

Contact Information

For further inquiries or clarifications regarding the tender, bidders may contact the Department of Economic Affairs, Ministry of Finance. Specific contact information has been streamlined in the bid submission portal for easy access.

In summary, this tender presents an excellent opportunity for qualified service providers to offer tailored maintenance solutions for pre-owned products, ensuring operational efficiency and longevity of the assets in question. Interested parties are encouraged to prepare comprehensive proposals that meet the criteria and enhance their competitive edge in the bidding process.