Tender Title: Annual Maintenance Contract for CMRL Website

Reference Number: 294cab562

Issued By: Chennai Metro Rail Ltd, under the Ministry of Housing & Urban Affairs (MoHUA)

Scope of Work and Objectives

The Annual Maintenance Contract (AMC) for the CMRL website is aimed at ensuring the continuous and efficient operation of the website. The main objectives include maintaining website security, enhancing website performance, and providing technical support to handle any issues that arise. The selected bidder will be responsible for performing regular updates, backups, and implementing improvements as necessary.

The scope of work further entails:

• Monitoring website uptime and functionality.
• Implementing security updates and patches.
• Troubleshooting and resolving technical problems.
• Providing periodic reports on website performance and updates.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Must be a legally registered entity, capable of providing website maintenance services.
• Demonstrate relevant experience in managing and maintaining similar websites.
• Possess a portfolio of previous work in the public or private sector.

Technical Requirements

Bidders must adhere to specific technical requirements which include:

• Proficiency in web technologies such as HTML, CSS, JavaScript, and server-side scripting.
• Knowledge of website security protocols and software.
• Ability to provide a seamless user experience and high availability.

Financial Requirements

Participants must provide a detailed financial proposal outlining the costs associated with the contract, including maintenance charges and any extra fees for additional services. All financial documents should be prepared in accordance with applicable standards and guidelines.

Document Submission Details

All necessary documents must be submitted electronically. The submission should include:

• A complete proposal including technical and financial bids.
• Certificates of registration and experience.
• Supporting documentation as specified in the tender guidelines.

Special Provisions

Provisions may be available for Micro, Small, and Medium Enterprises (MSEs) and startups. Interested bidders are encouraged to review the tender documents carefully to understand these potential benefits and qualifications.

Evaluation Process

Submissions will undergo an evaluation process that includes:

• Verification of eligibility criteria and technical specifications.
• Assessment of detailed financial proposals.
• Ranking of bidders based on established evaluation criteria.

Delivery Locations

The services are required for the CMRL website which is based in Chennai. Bidders must ensure their service capabilities can meet the requirements of this location.

Contact Information

For inquiries related to the tender or technical clarifications, bidders may contact the Chennai Metro Rail Ltd office directly.

This tender aims to ensure that the CMRL website remains functional, secure, and user-friendly, encouraging qualified bidders to submit their proposals based on the outlined specifications and requirements.