COAL INDIA LIMITED Tender by Northern Coalfields Limited (GEM/2025/B/6174216)
Annual Maintenance Service - Desktops, Laptops and Peripherals - All In One PC; Dell,Annual Mainte
Tender Timeline
Tender Title: Annual Maintenance Service of Desktops, Laptops, and Peripherals
Tender Reference Number: GEM/2025/B/6174216
Issuing Authority/Department: Coal India Limited, Ministry of Coal
Scope of Work and Objectives
The tender seeks qualified contractors for the annual maintenance service of desktops, laptops, and peripherals including All In One PCs by Dell, printers (monochrome and color laser, separate drum and toner) by Canon and Brother respectively, and scanners (flatbed) by Epson. The primary objective is to ensure the uninterrupted performance of all IT hardware, facilitate effective troubleshooting and repair services, and maintain the operational capabilities of all devices in use.
Eligibility Criteria
To participate in this tender, bidders must meet several eligibility criteria including being a legally registered entity capable of providing the required services. Experience in servicing similar equipment is highly desirable and should be documented within their proposals.
Technical Requirements
Bidders must adhere to specific technical specifications related to the maintenance of desktops, laptops, and peripheral devices. The service provider must employ certified technicians with expertise in handling the mentioned equipment. Compliance with industry standards for service quality and customer support is essential.
Financial Requirements
Bidders are required to provide financial documents proving their capability to undertake the service effectively. This includes audited financial statements and proof of previous contracts related to IT maintenance services.
Document Submission Details
Proposals must be submitted electronically through the specified e-procurement portal associated with this tender. Each submission should include all requested documentation such as proof of eligibility, financials, and technical capabilities.
Special Provisions
This tender includes benefits for Micro, Small, and Medium Enterprises (MSEs) to encourage their participation. Startups may also be afforded specific advantages to enhance competition within the sector.
Evaluation Process
The evaluation process will assess technical merit, financial capabilities, and the supplier's compliance with the outlined requirements. A scoring system may be used to rank bidders based on their proposals.
Delivery Locations
Services are to be provided at various locations assigned by Coal India Limited, encompassing multiple facilities requiring support for the IT infrastructure.
Contact Information
All inquiries related to this tender should be directed to the designated procurement team at Coal India Limited through the official procurement communication channels outlined in the tender documents.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered business entity capable of delivering the necessary maintenance services for desktops, laptops, and peripherals. Additionally, bidders should demonstrate previous experience in managing similar contracts along with proper documentation to substantiate this.
Bidders must ensure that their technicians possess relevant certifications in the maintenance and repair of desktops, laptops, and associated peripherals. This includes training from manufacturers like Dell, Canon, Brother, and Epson to guarantee adherence to quality standards.
Proposals must be submitted in specified electronic formats as outlined in the tender guidelines. Typically, PDFs and other compatible digital formats will be accepted. It is crucial to ensure that the documents are clear, legible, and comply with any other specified formats.
Bidders are usually required to submit an Earnest Money Deposit (EMD) as part of the proposal to secure their bid. Additionally, performance security may be required upon award of the contract, ensuring compliance with contractual obligations.
Micro, Small, and Medium Enterprises (MSEs) may receive exemptions from certain eligibility criteria and are typically given preferential consideration during the evaluation process. This is part of a broader initiative to foster the growth of smaller businesses within the industry.
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