Tender Title: Customized AMC/CMC for Pre-owned Products - Comprehensive Annual Maintenance Contract of MIMEC Make

Reference Number: GEM/2025/B/6118573

Issuing Authority/Department:
This tender is issued by Coal India Limited, under the supervision of the Ministry of Coal. As a key element of India’s coal industry, the department focuses on enhancing mine safety and communication systems vital for operations in underground mining environments.

Scope of Work and Objectives:
The primary objective of this tender is to secure services for a Comprehensive Annual Maintenance Contract (AMC) for MIMEC Make Intrinsically Safe Underground Mine Communication Systems. These systems have been previously installed at various underground mines operated by Eastern Coalfields Limited (ECL). The contract will cover maintenance services over a span of 24 months, aiming to ensure that systems remain operational, efficient, and compliant with safety standards.

Eligibility Criteria:
Interested bidders must be registered entities with appropriate certifications and experience in providing maintenance services for communication systems in underground mining operations. Bidders should demonstrate a history of completing similar contracts to establish credibility and capability in handling such specialized services.

Technical Requirements:
Bidders need to meet specific technical requirements, which will include possessing the necessary tools, knowledge, and workforce to perform comprehensive maintenance tasks. Furthermore, bidders should provide details on their capability in troubleshooting, repairing, and replacing parts of MIMEC communication systems efficiently.

Financial Requirements:
Bidders are expected to provide a detailed financial proposal outlining the costs involved in providing the AMC services. This proposal should also include any warranties or guarantees regarding the service delivery and compliance with the financial and operational terms outlined in the tender documents.

Document Submission Details:
All submissions must adhere to prescribed formats and should be sent through designated channels as specified in the tender documentation. Additional information on submission methods may be provided in the further sections of the tender documents.

Special Provisions:
This tender embraces inclusivity by providing benefits for Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders falling under these categories may find special provisions aimed at fostering competitiveness and encouraging participation in government contracts.

Evaluation Process:
The evaluation of bids will be conducted based on predetermined criteria that include financial viability, technical expertise, and compliance with the requirements outlined in this tender. A transparent process will ensure that the most qualified provider is selected.

Delivery Locations:
The services are specifically required at various underground mines operated by ECL, emphasizing the need for quick and responsive support services due to the critical nature of communication in mining operations.

Contact Information:
For inquiries or clarifications regarding this tender, interested parties can reach out to the official contact point listed in the tender documentation.

This Comprehensive Annual Maintenance Contract aims to bolster the communication infrastructure essential for upholding safety standards and operational efficiency within the mining sector.