Indian Railways Tender by South Central Railway (GEM/2025/B/6172042)
Operation And Maintenance Of Lifts (Elevators) - Guntakal Division Annual Maintenance Contract For

Tender Timeline
Tender Title: Operation And Maintenance Of Lifts (Elevators) - Guntakal Division
Tender Reference Number: GEM/2025/B/6172042
Issuing Authority/Department: Ministry of Railways, Indian Railways
The purpose of this tender is to engage qualified contractors for the Operation and Maintenance of Lifts (Elevators) at Tirupati Station, under the jurisdiction of the Guntakal Division. The primary objective is to ensure that the three electrically operated passenger lifts are maintained and operated in compliance with national safety and operational standards, enhancing passenger comfort and safety over the contract period.
Scope of Work and Objectives
The contractor will be responsible for a multitude of tasks including but not limited to:
- Regular inspection and maintenance of the passenger lifts.
- Immediate repair services in case of malfunction.
- Conducting safety checks and ensuring compliance with operational standards.
The contract is anticipated to cover a duration of three years, during which the contractor must execute various maintenance and operational activities to ensure uninterrupted elevator service.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Must be a registered entity with relevant experience in lift maintenance.
- Possess a valid GST registration and any other required local operating licenses.
- Demonstrate financial stability and the capacity to handle contract obligations.
Technical Requirements
Bidders should adhere to the following technical specifications:
- The contractor must have experienced personnel who are certified in elevator maintenance.
- Compliance with quality standards established by relevant bodies for lift operations and safety.
- The submissions should include detailed methodologies for operation and maintenance processes.
Financial Requirements
Bidders are required to provide financial documents that show:
- Previous turnover relevant to similar projects.
- Evidence of having the capability to manage the financial components of the contract, including Payment Terms in their proposal.
Document Submission Details
Bids must be submitted through the designated electronic portal. Required documents typically include:
- Technical proposals.
- Financial proposals.
- Validation of previous project experience and qualifications.
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) and Startups will be given preferential treatment as per government policies. This may include reduced fees and varied eligibility standards to promote local entrepreneurship linked with the 'Make in India' initiative.
Evaluation Process
Bids will be evaluated based on:
- Compliance with eligibility and technical requirements.
- Financial proposals with a focus on pricing competitiveness.
- Past performance and experience in similar projects.
Delivery Locations
All operational and maintenance services are to be conducted at the Tirupati Station, and bidders must ensure all tools and personnel are situated at this location for the duration of the contract.
Contact Information
For further inquiries regarding this tender, bidders are encouraged to contact the appropriate department within the Ministry of Railways. Unfortunately, detailed contact information is not available.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of performing maintenance on lifts, having a valid GST registration, and demonstrating experience with similar projects. Bidders must also exhibit financial stability to handle the obligations associated with the contract.
The technical specifications mandate that bidders provide evidence of qualified personnel trained in elevator maintenance. The services must align with documented quality standards for safety and operational efficiency, ensuring compliance with both national regulations and best practices in the industry.
The Earnest Money Deposit, commonly required to ensure bidder commitment, varies depending on the tender specifications. Details regarding the exact amount and submission process are typically outlined in the tender documentation or can be acquired during the bid submission phase.
Documents must be submitted electronically via the established procurement platform. It is critical to ensure all key timelines and deadlines are adhered to, and each submission includes both technical and financial proposals in the required formats.
The tender includes several benefits for MSEs, such as eligibility relaxation and reduced fees to encourage participation. Additionally, compliance with the ‘Make in India’ initiative aims to support local businesses, enhancing the opportunities for domestic players within the marketplace.
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