Tender Title: Custom Bid for Services - GEM/2025/B/6130543

Issuing Authority

Ministry of Petroleum and Natural Gas
Department: Contract & Procurement

Scope of Work and Objectives

The tender titled Custom Bid for Services pertains to the undertaking of various operational activities including carrying out meter reading, bill generation, and bill distribution. This comprehensive project also includes the collection of outstanding amounts and carrying out registrations along with allied activities specifically for the Meerut Gas Area (GA). The objectives of this tender aim to ensure efficient service delivery and accurate billing processes, ultimately enhancing customer satisfaction and streamlined operations.

Eligibility Criteria

Eligible bidders must be registered entities with the requisite capabilities and experience in providing similar services. Criteria include previous experience in meter reading and bill generation, as well as compliance with legal and regulatory standards governing such operations. The tender prioritizes entities with proven expertise in customer service relations.

Technical Requirements

Technical submissions must satisfy the following requirements:

• Proven track record of performing meter readings satisfactorily in residential and commercial settings.
• Capability to manage billing processes and troubleshoot any discrepancies.
• Tools and software that meet industry standards for data integrity and accuracy.
• Staff training protocols to ensure quality standards are met.

Financial Requirements

Bidders are required to submit financial documents demonstrating their economic capacity to undertake the project, including:

• Audited financial statements for the past three years.
• Pricing breakdown for the services offered, ensuring transparency and competitive pricing.
• Compliance with the regulations surrounding taxation and public service contracts.

Document Submission Details

All tender documents must be submitted electronically through the designated portal. Bidders are advised to ensure their proposals are complete and formatted correctly as per submission guidelines. Incomplete submissions may result in disqualification.

Special Provisions

Micro, Small, and Medium Enterprises (MSMEs) and startups may receive benefits under this tender. Specifically, provisions supporting 'Make in India' policies and aligning with local procurement rules are emphasized, aiming to enhance domestic industries' participation.

Evaluation Process

The evaluation of bids will be conducted based on:

• Technical proposal’s responsiveness to the tender’s requirements.
• Financial viability and pricing structures.
• Past performance and client feedback of the bidders. A scoring matrix will determine the most suitable bidder based on the outlined criteria.

Delivery Locations

Services will primarily be executed in the Meerut Region. Bidders must ensure operational readiness within this area and adhere to local regulations.

Contact Information

For any inquiries related to this tender, bidders can reach out to the Ministry of Petroleum and Natural Gas, Contract & Procurement department for clarifications.