Tender Title: Supervision of OBHS and Linen Distribution Activities

Tender Reference Number: GEM/2025/B/6160532

The Indian Railways, under the auspices of the Ministry of Railways, is inviting bids for the Supervision of OBHS cum Linen Distribution Activities associated with various categories of service delivery. This comprehensive tender aims to enhance the operational efficiency, cleanliness, and hygiene in train services through dedicated supervision and effective linen management.

Scope of Work and Objectives

The scope of this tender includes multiple facets critical to the onboard housekeeping (OBHS) services and linen distribution, which encompasses:

• Supervision of OBHS services in both AC and Non-AC Coaches for a total of 541,262 and 327,938 work station hours, respectively.
• Linen distribution for AC Coaches over a span of 1,623,786 coach hours.
• Services for the Vande Bharat Train consisting of 127,645 work station hours.
• Provision of train fare costs and bonuses on a reimbursement basis.

The overarching objectives are to ensure cleanliness and hygiene on trains, along with the proper handling and distribution of linen to enhance passenger comfort and satisfaction.

Eligibility Criteria

To qualify for this tender, bidders must fulfill specific eligibility requirements. These typically include being a registered entity capable of providing the mentioned services, having the necessary experience in railway-related services, and upholding relevant certifications.

Technical Requirements

Technical compliance involves demonstrating capability in:

• Delivery of OBHS services in accordance with established quality standards.
• Managing and distributing linen efficiently while ensuring proper stock levels.
• Meeting safety and operational guidelines set forth by Indian Railways.

Financial Requirements

Bidders must provide financial statements and documentation that reflect their ability to undertake and sustain the financial responsibilities associated with the contract. This is in line with ensuring capacity for performance security and payment terms that can be reviewed during the evaluation process.

Document Submission Details

All relevant documents must be submitted in the specified formats. Paperwork should include:

• Bid proposals that detail the operational plan.
• Financial statements.
• Technical qualifications and experience documentation.

Documents must be submitted in both physical and electronic formats unless specified otherwise.

Special Provisions

For Micro, Small, and Medium Enterprises (MSEs) and startups, there are provisions available that facilitate participation in this tender. Benefits typically include relaxed requirements and the possibility of price preferences to encourage engagement from smaller entities.

Evaluation Process

Bids will undergo a comprehensive evaluation based on predefined criteria focusing on technical capability, financial stability, and overall compliance with Indian Railways standards. The evaluation will consider qualitative and quantitative aspects, including adherence to timeframes, quality checks, and pricing strategies.

Delivery Locations

Services will be required across multiple railway zones as specified in the respective sections of the tender documents. Bidders should be equipped to mobilize resources across these locations seamlessly.

Contact Information

Contact details for queries related to the tender will be available in the official tender documentation, allowing bidders to seek clarification on any aspects of the tender.

In concluding, this tender presents a substantial opportunity for organizations within the service industry to collaborate with the Indian Railways in enhancing the passenger experience through quality onboard housekeeping and linen distribution. Interested parties are urged to carefully review the tender documents and ensure adherence to the outlined requirements.