Tender Title: Annual Maintenance Contract for Non-OEMOES Instruments

Reference Number: GEM/2025/B/5932907

Issuing Authority/Department: Contracts and Materials, Ministry of Power

The tender aims to invite qualified bidders to submit their proposals for a comprehensive Annual Maintenance Contract (AMC) for various Non-OEMOES instruments utilized in chemical laboratories. This contract will encompass all activities associated with the maintenance and servicing of the specified instruments over a period of two years (730 days). Bidders are encouraged to utilize the Government e-Marketplace (GeM) portal for this custom bid, which will be conducted on a One-Time Event (OTE) basis, employing reverse auction procedures.

Scope of Work and Objectives

The primary goal of this tender is to ensure uninterrupted functioning of the chemical laboratory's Non-OEMOES instruments through the provision of regular maintenance, prompt repairs, and necessary adjustments. The successful bidder will be responsible for delivering quality service in accordance with the outlined scope, which includes but is not limited to:

• Regular inspections and maintenance schedules.
• Repair services for broken or malfunctioning equipment.
• Comprehensive documentation of service conducted.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Be a registered corporate entity with valid operational licensing.
• Provide evidence of previous experience in handling similar maintenance contracts.
• Submissions must include any specific documents requested in the additional terms and conditions (ATC), with provisions for exemption based on experience or turnover supported by relevant documentation.

Technical Requirements

The tender specifies several technical requirements that bidders must fulfill, ensuring that the AMC services are conducted in accordance with the expected guidelines. Bidders are required to adhere to industry standards, providing detailed specifications of the services offered, as well as the personnel's qualifications that will be responsible for executing the contract.

Financial Requirements

Participants must submit a Financial Proposal inclusive of the proposed costs associated with the AMC. All financial documents must also reflect compliance with the established pricing framework pertinent to such contracts. An Earnest Money Deposit (EMD) of INR 10,870 is also required as part of the bidding process, to be refunded upon successful completion of the contract terms.

Document Submission Details

Bidders must ensure the submission of all required documentation strictly through the GeM portal. Important documents include:

• Certificates requested in the ATC.
• Any additional documents that reflect compliance with the tender requirements.

Failure to comply with the document submission guidelines may result in disqualification.

Special Provisions

This tender supports the inclusion of Micro, Small, and Medium Enterprises (MSEs) and startups by helping them gain a competitive edge in the bidding process. Specific provisions contain allowances made for fair opportunities in the evaluation of their bids.

Evaluation Process

The evaluation of bids will be conducted on a total value-wise basis. Bids will be reviewed by the evaluation committee, with scoring allocated to technical capability, financial submission, and adherence to requirements listed in the tender documents. Results from the evaluation will be communicated to all bidders.

Delivery Locations

The services outlined in this contract will be provided at the registered chemical laboratory locations as specified in the contract terms.

Contact Information

For additional inquiries or clarifications, bidders are advised to reach out to the Contracts and Materials department. Email and direct contact details are available on the tender documents uploaded on the GeM portal.

Additionally, the tender documentation provides links to various important documents, which include detailed scopes of work, quantifiable specifications, and payment terms critical for informed bidding.

In conclusion, this tender presents a significant opportunity for capable bidders to secure a crucial maintenance contract in the chemical laboratory sector, promoting consistency in operating standards.