Tender Title: Customized AMC/CMC for Pre-owned Products - Customised Bid for AMC of Air Conditioner Water Coolers
Reference Number: GEM/2025/B/6065084
Issuing Authority:
The tender is issued by the Department for Promotion of Industry & Internal Trade, under the Ministry of Commerce and Industry.
Scope of Work and Objectives
The objective of this tender is to invite bids for Customized Annual Maintenance Contracts (AMC) for Air Conditioners and Water Coolers that are pre-owned. The contract aims to ensure operational efficiency and reliability of these essential devices through regular maintenance and prompt repairs. Services should include diagnostics, servicing, replacements of defective parts, and emergency repairs to uphold performance standards.
Eligibility Criteria
To qualify for this tender, bidders must meet specific eligibility requirements including:
- Registration as a legal entity in India.
- Proven track record in providing maintenance services for air-conditioning units and water coolers.
- Adequate financial capability to support the execution of the contract.
Technical Requirements
Bidders must have the necessary technical expertise and workforce to provide comprehensive maintenance services. This includes:
- Certified technicians trained in maintenance and repair of air-conditioning systems and water coolers.
- Availability of spare parts and tools required for servicing.
Financial Requirements
Bidders must demonstrate sound financial health through comprehensive financial documentation. A performance security may be required to ensure the successful execution of services under this contract.
Document Submission Details
The submission of documents must adhere to the specified formats and guidelines provided in the tender documentation. Bidders must ensure that all required paperwork is submitted before the deadline to avoid disqualification.
Special Provisions
This tender may include benefits for Micro, Small, and Medium Enterprises (MSEs), and provisions for startups to enhance participation. Eligible MSEs may be given preference during the evaluation process, in line with government policies to support smaller entities.
Evaluation Process
Bids will undergo a rigorous evaluation process based on predefined criteria including:
- Technical capability and compliance with service standards.
- Financial stability and pricing competitiveness.
- Past performance and client feedback on similar projects.
Delivery Locations
Services are to be delivered at designated locations as specified in the final tender documents. Bidders must be prepared to service multiple sites within the stipulated time frame.
Contact Information
For additional inquiries, bidders are encouraged to contact the department directly. Specific contact details are available in the tender documentation.
This tender represents an opportunity for qualified service providers to engage in a significant contract that enhances the operational functionality of essential equipment. By offering tailored maintenance solutions for air conditioners and water coolers, successful bidders can contribute to sustainability while achieving business growth.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with relevant experience in providing maintenance services for air-conditioning units and water coolers. Additionally, bidders should demonstrate financial stability and the technical capability to execute the contract successfully.
Bidders must provide copies of relevant certifications that establish their technical skills and expertise in servicing air-conditioning and water cooler systems, along with any other mandatory licenses as specified in the tender documentation.
Entities must register on the relevant government procurement portal, ensuring all necessary documentation is submitted electronically. Instructions for registration are typically included in the tender documents, guiding bidders through the required steps for compliance.
Submissions should be made in the formats specified in the tender documents. Typically, accepted formats include PDF or Word documents for technical and financial proposals, ensuring all information is accurately presented and legible.
Bidders may be required to furnish a performance security deposit, usually a percentage of the contract value, to ensure contract compliance and execution. Specific details regarding the amount and acceptable forms of security will be included in the tender documentation.
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