Tender Title: Comprehensive Maintenance Contract (CMC) for Pre-owned Washing Machines

Reference Number: 1bdb9d998

Issuing Authority:

Department for Promotion of Industry & Internal Trade, Ministry of Commerce and Industry

Scope of Work and Objectives

This tender seeks to procure services for Customized AMC/CMC for pre-owned white goods, specifically washing machines from the reputable brand IFB. The objective is to ensure that all included washing machines are functioning optimally through comprehensive maintenance services. The activities will cover preventative maintenance, troubleshooting, repairs, and part replacements as necessary. This ensures longevity and efficiency in the usage of the pre-owned products.

Eligibility Criteria

To participate in this tender, bidders must meet specific eligibility requirements:

• Bidders must be registered entities possessing relevant licenses.
• Companies must demonstrate experience in servicing washing machines, particularly those manufactured by IFB.
• Interested parties should have a solid financial standing and provide evidence of a capability to fulfill the tender requirements.

Technical Requirements

Submissions must illustrate adherence to specified technical standards, including:

• Detailed maintenance methodologies and schedules tailored to pre-owned washing machines.
• Compliance with industry standards for quality and safety for all maintenance procedures.
• Access to genuine IFB parts and accessories for repairs and replacements.

Financial Requirements

Bidders must provide a detailed financial proposal that adheres to the tender's budget outlined by the Ministry. This includes:

• A competitive pricing structure for the Comprehensive Maintenance Contract (CMC).
• Clear pricing on potential additional services rendered post-quote approval.
• Descriptions of payment terms and conditions linked to service milestones.

Document Submission Details

All documentation must be submitted electronically through the designated portal. Bidders should include:

• Proof of eligibility and registration.
• Detailed technical proposal including compliance documentation.
• Financial bid clearly outlining costs associated with services outlined in this tender.

Special Provisions

This tender also includes provisions that favor Micro, Small, and Medium Enterprises (MSEs) and startups, encouraging participation from these sectors. Bidders should include any certifications that substantiate their compliance with MSE regulations.

Evaluation Process

Bids will be evaluated based on the following parameters:

• Compliance with technical and financial requirements.
• Detailed presentation of past maintenance services provided, with records highlighting quality standards.
• Cost-effectiveness of proposed financial bids.

Bidders will be notified formally of outcomes post-evaluation through the established communication channels.

Delivery Locations

Services are to be rendered at designated locations as determined by the request of the procuring authority. Specific details regarding these locations will be provided during the service agreement finalization.

Contact Information

For any inquiries or further clarification, refer to the official channels of the Ministry of Commerce and Industry.

This tender represents an excellent opportunity for qualified contractors to provide essential services while contributing to the sustainability goals outlined by the Ministry.