The tender titled Customized AMC/CMC for Pre-owned Products - Single Telephone Instruments; Beetel Panasonic etc; Annual Maintenance Contract (AMC) is issued by the Department of Higher Education, under the Ministry of Education. The reference number for this tender is 24e69b00e. This tender aims to establish a robust framework for the maintenance and servicing of pre-owned telephone instruments, specifically targeting brands such as Beetel and Panasonic.

Scope of Work and Objectives

The primary objective of this tender is to secure comprehensive maintenance services through an Annual Maintenance Contract (AMC). The contracted service provider will be responsible for conducting fortnightly inspections, repairs, and any required upgrades to the telephone instruments covered under this contract. The scope includes ensuring operational efficiency and minimizing downtime through timely interventions.

Eligibility Criteria

Firms interested in responding to this tender must satisfy specific eligibility criteria. This includes being a registered entity with relevant certifications in technology services and maintenance contracts. Additionally, bidders should demonstrate experience in servicing similar electronic equipment, particularly pre-owned telephone instruments.

Technical Requirements

Bidders will be required to meet various technical requirements to ensure compliance with maintenance standards. This entails having qualified personnel with experience in handling and repairing the specified brands and models of telephone instruments. Providers must also possess the necessary tools and equipment to carry out effective repairs.

Financial Requirements

All participating bidders need to adhere to certain financial requirements stipulated in the tender documentation. This includes providing a detailed breakdown of costs associated with the AMC, including labor, parts replacement, and any additional service fees that may apply.

Document Submission Details

Interested vendors must submit all required documentation in accordance with the formats specified within the tender. All submissions should comply with the guidelines set forth by the Department of Higher Education. It is crucial that proposals are provided in a clear, concise format, ideally utilizing electronic submission channels as indicated in the tender details.

Special Provisions

This tender may include special provisions aimed at Micro, Small, and Medium Enterprises (MSEs) and potentially offer benefits to startups. Such provisions are designed to encourage participation from smaller companies, enhancing fair competition in the tendering process.

Evaluation Process

Bids will be subjected to a rigorous evaluation process focused on the technical and financial criteria. The evaluation will assess the qualifications of the proposing entity, adherence to technical specifications, proposed pricing, and the overall service delivery plan.

Delivery Locations

The services under this tender will be carried out at various locations designated by the Department of Higher Education. Detailed address specifics will be shared with successful bidders post-award.

Contact Information

For additional details regarding this tender, interested parties may contact the relevant office within the Department of Higher Education. However, specific contact details are not provided.

This tender represents an excellent opportunity for qualified technicians and service providers in the maintenance sector to contribute to educational institutions by ensuring their communication infrastructure remains operational.