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Tender Title: Repair and Overhauling Service - Desktop Computers
Reference Number: GEM/2025/B/6142507
Issuing Authority/Department: Department of Agricultural Research and Education (DARE), Ministry of Agriculture and Farmers Welfare
The scope of work for this tender focuses on the provision of comprehensive repair and overhauling services for desktop computers at the buyer's premises. The service is specifically aimed at maintaining high operational standards for HP desktop computers, ensuring they perform optimally for the department's daily functions. The objective is to engage a qualified contractor who can manage repairs and overhauls promptly and efficiently, thereby minimizing downtime for critical technology used by the department.
Eligibility Criteria
To qualify for this tender, interested bidders must meet several eligibility criteria. These generally include being a registered service provider with relevant experience in the repair of computer hardware, specifically HP desktop computers. High importance is placed on the contractor's track record and ability to deliver quality services within specified timelines.
Technical Requirements
Bidders are required to demonstrate their expertise in various technical aspects related to the repair and maintenance of desktop computers. This includes proficiency in diagnostics, repairs of hardware components, software troubleshooting, and preventive maintenance strategies to ensure enhanced performance and longevity.
Financial Requirements
Prospective bidders will need to provide a detailed financial proposal which outlines costs associated with the repair services. This proposal should reflect a competitive pricing structure that considers both standard and emergency repair services.
Document Submission Details
All necessary documents, including the eligibility confirmation, technical proposal, and financial bid, must be submitted electronically through the designated procurement platform. It's crucial for bidders to follow the specified guidelines for document formats, ensuring compliance with the submission standards set forth by the organizing authority.
Special Provisions
This tender includes special provisions to benefit Micro, Small, and Medium Enterprises (MSEs). Recognizing their role in enhancing employment and supporting the local economy, MSEs are encouraged to participate actively. Startups are also welcomed, provided they can comply with the eligibility criteria outlined in this document.
Evaluation Process
The evaluation of bids will be conducted based on a structured process, prioritizing both technical capabilities and financial competitiveness. Bids will be scored, and the contractor with the highest cumulative score from both categories will typically be awarded the contract. Compliance with quality standards and adherence to recommended timelines are significant factors in the evaluation process.
Delivery Locations
The services are to be executed on-site at the Department of Agricultural Research and Education's premises, where the desktop computers are located. This caters to both efficiency and minimal disruption to ongoing operations.
Contact Information
For any inquiries regarding the tender, please direct all communication to the Department of Agricultural Research and Education's procurement office. Kindly check the official website or procurement platform for specific contact details related to this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participating in this tender typically include having a valid registration as a service provider specializing in computer repair services. Bidders must demonstrate relevant experience, especially in repairing HP desktop computers, and should possess a clean track record in managing similar contracts. Compliance with specified terms and successful completion of previous projects in the technology service sector may also be considered.
Bidders are generally required to present several certificates along with their proposal. These may include business registration documents, tax compliance certificates, and relevant service certifications demonstrating expertise in computer repair. Additionally, any certifications from recognized bodies related to quality standards in service delivery can enhance the credibility of the bidders.
Interested bidders should complete the registration process through the dedicated procurement portal associated with the Department of Agricultural Research and Education. This includes creating an account, submitting required documents for verification, and ensuring compliance with all pre-defined registration guidelines. Bidders must also familiarize themselves with the necessary document formats for submission.
Payment terms for services rendered typically involve a structured schedule, with provisions made for advance payments, milestone payments during the contract period, and full payment upon successful completion of all required services. The payment structure is designed to ensure fairness and compliance with standard practices in government procurement.
The evaluation and selection process involves a systematic assessment of all submitted bids against technical and financial criteria. Bids will be scored based on the quality of the proposal, experience, and financial competitiveness. Bidders are encouraged to submit detailed proposals that adhere to all guidelines to maximize their chances of selection. Notification of results will be communicated through the procurement platform to all bidders post-evaluation.
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