Tender Title: Customized AMC/CMC for Pre-owned Products

Reference Number: GEM/2025/B/6114393

Issuing Authority:

This tender is issued by the Department of Agriculture Cooperation and Farmers Welfare, under the Ministry of Agriculture and Farmers Welfare.

Scope of Work and Objectives:

The primary objective of this tender is to invite bids for the Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for pre-owned products including Collators, Duplicators, Comcolor, and RISO printers. The awarded contractor will be responsible for ensuring the optimal functioning of the aforementioned equipment, thus enhancing productivity and efficiency within the department.

Eligibility Criteria:

To qualify for participation in this tender, bidders must meet specific eligibility requirements. This includes being a registered company with an established track record in offering similar maintenance services. Bidders must also comply with any necessary regulatory requirements pertaining to service contracts.

Technical Requirements:

The technical specifications demand that the bidders have the requisite capabilities and expertise in dealing with pre-owned products specifically mentioned in the scope. Bidders are required to provide proof of prior experience in maintaining similar types of equipment. It is essential that the maintenance strategies proposed align with both industry standards and best practices.

Financial Requirements:

Bidders must demonstrate their financial capability to undertake the maintenance services for the duration of the contract. This includes the provision of a valid Earnest Money Deposit (EMD) as stipulated in the tender documents. Detailed financial statements may also be required to validate business viability and stability.

Document Submission Details:

Bid submissions must comply with the prerequisites listed in the tender documentation. Proposals should be submitted electronically through the designated online tendering platform or alternatively, as specified in the document. Each submission must include all required documents to ensure a thorough evaluation.

Special Provisions:

This tender may include special provisions aimed at fostering participation from Micro, Small, and Medium Enterprises (MSEs) as well as startups. These benefits can facilitate lower entry barriers for newer market players, promoting a wider range of competitive bids.

Evaluation Process:

The evaluation process will focus on both the technical and financial aspects of the bids received. Technical parameters will be assessed first, ensuring that all submissions meet the minimum criteria before moving on to financial evaluations. A transparent and systematic scoring system will be employed to ensure an equitable selection process.

Delivery Locations:

All services outlined in this tender will be provided across various designated delivery locations set by the Department of Agriculture. Bidders need to be prepared to service multiple sites as directed within the scope.

Contact Information:

For any queries regarding this tender, bidders can refer to the official contact channels provided in the tender documentation. It is advisable to direct all inquiries through the appropriate communication channels to ensure clarity and compliance with tender guidelines.

Additional Information:

It's crucial for bidders to regularly check the tender portal for updates or amendments to the tender documentation. All participants must ensure to review each section adequately and adhere to comprehensive compliance requirements laid out in the bid submission guidelines.