Department of Atomic Energy Tender by Bhabha Atomic Research Centre (GEM/2025/B/6113157)
Customized AMC/CMC for Pre-owned Products - TG; Mettler Toledo; Annual Maintenance Contract (AMC);

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Customized AMC/CMC for Pre-owned Products - TG; Mettler Toledo; Annual Maintenance Contract (AMC)
Reference Number: GEM/2025/B/6113157
Issuing Authority: Department of Atomic Energy
Scope of Work and Objectives
The Department of Atomic Energy announces a tender for the Customized Annual Maintenance Contract (AMC)/Comprehensive Maintenance Contract (CMC) for pre-owned products, specifically from the manufacturer Mettler Toledo. The primary objective of this tender is to ensure consistent operational efficiency and reliability of the specified pre-owned equipment through a robust maintenance program. The successful bidder will be responsible for the maintenance of these assets over the contract period, ensuring all equipment is functioning optimally.
Eligibility Criteria
Eligible participants in this tender must be registered entities with relevant experience in providing maintenance services for high-precision laboratory instruments or similar products. Bidders must demonstrate their capability to execute such contracts effectively, involving appropriate technical and financial credentials demonstrating experience in the field.
Technical Requirements
Bidders must possess qualified technicians with expertise in the maintenance of Mettler Toledo products. Maintenance services must comply with industry standards and manufacturer guidelines. Additionally, bidders must provide details about their resources, staff training, and tools necessary for the fulfillment of the maintenance services described in this tender.
Financial Requirements
The tender submission should include comprehensive financial documents outlining projected costs related to the AMC/CMC services. This includes maintenance costs per unit and any additional expenses that may be incurred during the contract period.
Document Submission Details
Bidders are required to submit their proposals through the designated online tendering platform. All documents must be formatted according to specified requirements, which will be outlined in the full tender documentation. This may include format specifications for financial statements and technical submissions.
Special Provisions
This tender also includes provisions aimed at encouraging participation from Micro, Small and Medium Enterprises (MSEs). Bidders from this category are encouraged to participate and will receive special considerations during the evaluation process to promote inclusivity and support for local businesses.
Evaluation Process
The evaluation of the bids will be comprehensive, focusing on both technical and financial proposals. The submissions will be assessed on their alignment with the requirements set forth in the tender, ensuring that they meet quality and compliance benchmarks. The scoring will follow a structured rubric to maintain transparency and fairness in the selection process.
Delivery Locations
The maintenance services rendered through this contract will primarily cover facilities operated under the Department of Atomic Energy. Bidders should be aware of the need to provide services across various locations where Mettler Toledo products are utilized.
Contact Information
For additional information regarding the tender, interested parties may refer to the contact details provided within the tender documentation online (specific contact details not available).
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing maintenance services for Mettler Toledo equipment. Bidders must demonstrate relevant experience, financial stability, and adequate technical capabilities to undertake the responsibilities outlined in the tender documentation.
Bidders must adhere to technical specifications ensuring that all maintenance services comply with the manufacturer’s guidelines and industry standards. This includes having qualified personnel with experience in servicing laboratory instruments. Documentation should detail capabilities to maintain pre-owned Mettler Toledo systems.
The EMD is a critical component of the submission process, intended to secure the bid and ensure the commitment from bidders. Participants must submit the EMD in the prescribed format, which will be specified in the tender documentation, along with their proposals to avoid disqualification.
Submissions must be made online through the designated e-tendering platform. Bidders should review the required formats for submissions to ensure compliance, as failure to adhere to the specified submission methods may result in disqualification from the tender process.
Yes, there are specific benefits for MSEs participating in this tender to encourage inclusiveness. MSEs will receive specific considerations during the evaluation of bids, including possibly relaxed eligibility criteria and tailored contracting strategies that support their growth and participation.
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