Department of Atomic Energy Tenders (GEM/2025/B/6159800)

Tender Title: Custom Bid for Services - Operation and Management of IT Systems and Services
Reference Number: GEM/2025/B/6159800
Issuing Authority: Department of Atomic Energy

Scope of Work and Objectives

The primary objective of this tender is to invite bids for the operation and management of IT systems and services within the purview of the Department of Atomic Energy. The successful bidder will be responsible for ensuring optimal performance, reliability, and security of these systems. This encompasses routine maintenance, troubleshooting, technical support, and upgrades necessary to keep the IT infrastructure functioning at peak performance.

Eligibility Criteria

To qualify for participation in this tender, bidders must meet specific eligibility criteria, which may include but are not limited to:

• Being a registered entity under relevant laws and regulations.
• Demonstrating prior experience in similar IT operational and management services.
• Meeting specific financial and technical capabilities, as outlined in the detailed tender documentation.

Technical Requirements

Bidders must propose solutions that align with the following technical requirements:

• Comprehensive management plans for IT systems, including hardware and software components.
• Security protocols to safeguard sensitive data.
• Performance metrics and reporting systems to monitor efficiency and effectiveness.
• Capability to provide 24/7 technical support and maintenance services.

Financial Requirements

Bidders are required to submit a detailed financial proposal that includes:

• Breakdown of costs associated with various services offered.
• Statements proving financial stability and reliability to undertake the contract.
• Compliance with payment terms which will be outlined in the further sections of the tender.

Document Submission Details

Bidders should submit their documents electronically, ensuring adherence to the following guidelines:

• All submitted documents must be in digital format, preferably PDF.
• Proper labeling of files according to the instructions provided in the tender documentation.
• Adherence to the submission deadline as stated in the tender. Late submissions may not be considered.

Special Provisions

This tender includes special provisions that may benefit Micro, Small, and Medium Enterprises (MSEs) as well as startups. Such provisions are aimed at promoting inclusivity and support for smaller businesses in competitive bidding processes.

Evaluation Process

The bids will undergo a comprehensive evaluation process based on defined criteria, which may include:

• Technical merit of the proposed solution.
• Financial viability and cost-effectiveness.
• Experience and past performance in similar projects. The evaluation committee reserves the right to request clarifications from bidders during this process to ensure clarity and completeness of submissions.

Delivery Locations

The successful bidder will be required to provide services primarily at locations designated by the Department of Atomic Energy. Detailed addresses or locations will be provided within the final contractual agreement.

Contact Information

For additional information regarding this tender or to seek clarification, bidders are encouraged to reach out through the official departmental communication channels outlined in the tender documentation.