Tender Title: Customized AMC/CMC for Pre-owned Products - Annual Maintenance Contract for Fire alarm system
Reference Number: GEM/2025/B/6144055
Issuing Authority/Department: Department of Atomic Energy
The Department of Atomic Energy invites bids for a Customized Annual Maintenance Contract (AMC) for its pre-owned fire alarm systems. This contract aims to ensure the operational efficiency and reliability of the fire safety systems, which are crucial for maintaining safety standards. The scope includes routine maintenance, troubleshooting, and a structured service model tailored to the specific needs of the existing systems.
Scope of Work and Objectives
The primary objective of this tender is to engage a qualified service provider to deliver comprehensive maintenance services for fire alarm systems. Activities will comprise regular inspections, servicing, compliance checks, and emergency repair services. The provider is expected to adhere to all regulatory and safety requirements in accordance with national standards, thus enhancing the functionality of fire safety systems in the department.
Eligibility Criteria
To qualify for this tender, bidders must:
- Be a registered entity in compliance with national regulations.
- Have prior experience in providing AMC services for fire alarm systems or similar products.
- Hold necessary certifications that validate competency in maintenance services.
Technical Requirements
Bidders must demonstrate capability in:
- Handling diverse fire alarm systems, specifically the Schrack make fire alarm system.
- Providing six-monthly maintenance checks and immediate corrective measures as needed.
- Utilizing industry-standard tools and practices to ensure quality service.
Financial Requirements
Bid submissions should include a detailed financial proposal including expected costs, payment terms, and any other relevant financial obligations. Bidders are also required to provide an Earnest Money Deposit (EMD) as specified in the documents.
Document Submission Details
All proposals must be submitted electronically through the designated portal. Essential documents include:
- Financial bid.
- Technical bid.
- Eligibility and compliance certificates.
- EMD receipt.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) by offering specific benefits. Startups are also invited to participate under special provisions that aim to promote innovation and competitiveness.
Evaluation Process
The evaluation of bids shall be based on a combination of technical capability, past experience, and financial proposal. A committee will review submitted documents and assess compliance with the tender’s requirements.
Delivery Locations
Services will primarily be required on-site at various locations managed by the Department of Atomic Energy. The specifics of the locations will be communicated to the successful bidder.
Contact Information
For any queries related to the tender, bidders are encouraged to refer to the official contact points provided by the Department of Atomic Energy.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
5 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a valid business license. Bidders should have experience in providing AMC services for fire alarm systems. Compliance with all safety and regulatory certifications is essential, ensuring bidders have the proficiency required to manage and maintain complex fire safety systems.
Bidders are required to demonstrate technical proficiency in servicing specific brands, notably the Schrack make fire alarm systems. This includes knowledge of industry-standard operational practices, ensuring compliance with safety regulations and the ability to perform regular maintenance checks effectively.
The Earnest Money Deposit (EMD) is a financial commitment that bidders must include with their proposal. It serves as a security deposit ensuring seriousness in the submission and is typically refunded after the completion of the evaluation process. The specific amount and submission process will be detailed in the tender documentation.
The evaluation process will include a thorough review of technical capabilities, financial bids, and relevant documentation. The assessing committee will focus on compliance with technical specifications, experiences in previous contracts, and the overall cost-effectiveness of the proposal.
Yes, this tender provides specific opportunities for Micro, Small, and Medium Enterprises (MSEs) by enabling provisions that facilitate their participation. These include relaxed eligibility criteria and support for innovation through startup initiatives, promoting a more inclusive procurement process aimed at enhancing local business capabilities within the industry.
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