Tender Title: Customized AMC/CMC for Pre-owned Products - AMC for ICP-OES
Reference Number: GEM/2025/B/6163084
The Department of Atomic Energy is inviting bids for a Customized Annual Maintenance Contract (AMC) for the Inductively Coupled Plasma Optical Emission Spectroscopy (ICP-OES) instrument produced by Horiba Jobin Yvon. This tender focuses on ensuring optimal performance and maintenance of pre-owned products, addressing all necessary requirements to maintain functionality and compliance with operational standards.
Scope of Work and Objectives
The primary objective of this tender is to establish a comprehensive Annual Maintenance Contract aimed at providing maintenance services for the ICP-OES equipment. The scope includes but is not limited to periodic servicing, troubleshooting, parts replacement, and ensuring that the equipment operates efficiently at all times. The contractor will be responsible for conducting routine checks and providing timely interventions to guarantee continuous working order.
Eligibility Criteria
To qualify for this tender, bidders must meet specific eligibility criteria as specified by the issuing authority. This generally includes having a valid registration with the necessary statutory bodies, proven experience in providing maintenance contracts for laboratory equipment, and compliance with quality management standards. Relevant certifications may be required to demonstrate capability and reliability.
Technical Requirements
Bidders must demonstrate robust technical capabilities, which include, but are not limited to, expertise in servicing ICP-OES instruments and access to necessary documentation and technical resources. Possession of specialized knowledge around Horiba Jobin Yvon equipment is advantageous.
Financial Requirements
Bidders should be prepared to submit relevant financial documents that display their financial stability and capacity to undertake the provisions of the contract. The submission of an Earnest Money Deposit (EMD) may also be mandatory to confirm the seriousness of the bidders in participating in this tender.
Document Submission Details
All submissions must be delivered electronically via the specified platform, ensuring all required documents are provided in formats accepted by the Department of Atomic Energy. Bidders are expected to cross-check that all files are uploaded correctly prior to submission to avoid disqualification.
Special Provisions
The tender has provisions in place for Micro, Small, and Medium Enterprises (MSEs), encouraging participation from smaller entities. There may also be advantages for startups, promoting innovation and diversification in tender participation.
Evaluation Process
Bids will undergo a rigorous evaluation process, focusing on technical expertise, cost-effectiveness, and the overall capability to deliver as per the specified requirements. The successful bidder will be selected based on a combination of technical merit and financial evaluation.
Delivery Locations
The maintenance services will be required at specified locations designated by the Department of Atomic Energy, ensuring that equipment is kept operational across multiple facilities.
Contact Information
For any inquiries related to this tender, please refer to the official contact details provided in the tender announcement. It's crucial for bidders to reach out for clarification or assistance to ensure full compliance with the submission guidelines.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity capable of providing maintenance services for ICP-OES equipment. Bidders must demonstrate relevant experience and hold any necessary certifications that affirm their qualifications. Compliance with the financial conditions set forth in the tender documentation is also essential.
Bidders must possess technical certifications that validate their expertise in maintaining laboratory equipment, particularly for Horiba Jobin Yvon ICP-OES. This may include ISO certifications or other relevant qualifications that demonstrate adherence to quality standards in technical services.
The Earnest Money Deposit (EMD) for this tender is a security amount submitted to confirm the intent to bid. It serves to show the financial credibility of the bidder and is typically refunded upon conclusion of the bidding process, barring any violations of tender conditions. The exact amount and payment method will be outlined in the tender documentation.
The payment terms are typically structured in installments tied to the delivery of services and successful maintenance checks as agreed upon during the contract negotiation phase. Clear documentation and adherence to agreed milestones will be essential for payment facilitation.
Micro, Small, and Medium Enterprises (MSEs) may benefit from relaxed criteria in terms of eligibility and may gain advantages in the evaluation process. The tender aims to enhance inclusivity and promote the participation of smaller entities to foster competitive pricing and diverse service offerings.
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