Department of Atomic Energy Tender by Tifr Centre For Applicable Mathematics (GEM/2025/B/6140735)

The Department of Atomic Energy is issuing a tender for the Annual Maintenance Service for Video Conferencing Systems specifically for Audio Video conferencing and People Link systems. This tender reference number is GEM/2025/B/6140735 and aims to engage a competent service provider who can deliver top-tier maintenance services for these essential operational tools.

Scope of Work and Objectives

The primary objective of this tender is to ensure the smooth and efficient functioning of the video conferencing systems utilized within the department. This includes providing preventive maintenance, troubleshooting, equipment calibration, repair services, and necessary upgrades to the systems in accordance with the latest technological standards. The selected contractor will be responsible for ensuring minimal downtime and maintaining the quality of service necessary for high-stakes meetings and communications.

Eligibility Criteria

Eligible bidders must have substantial experience in maintaining video conferencing systems, particularly for major clients or governmental agencies. Bidders should be registered entities and demonstrate financial viability to perform the services required. OEM authorization as a service provider for the specified brands (Audio Video conference and People Link) is a mandatory requirement.

Technical Requirements

The tender specifies a number of technical requirements which include but are not limited to:

1. Proven expertise with the specific video conferencing technology listed.
2. Availability of qualified technicians and certified personnel for maintenance and repairs.
3. Capacity to provide emergency support and response times that meet departmental needs.
4. Ability to maintain compliance with industry standards and best practices for maintenance of electronic systems.

Financial Requirements

Bidders must present clear financial proposals outlining the costs associated with the services offered. Comprehensive breakdowns of fees and potential additional costs must be included in the proposal. Financial stability is key to ensure the ongoing capability to perform contractual obligations.

Document Submission Details

Interested bidders are required to submit all necessary documentation electronically. This includes but is not limited to:

• Company registration documents
• OEM certifications
• Financial statements
• Technical proposals

Submissions must be organized, complete, and submitted by the delivery locations specified in future communications.

Special Provisions

There are specific provisions in place for Micro, Small, and Medium Enterprises (MSEs), designed to encourage their participation in this tender. Startups are also encouraged to participate, contributing to innovation within the sector.

Evaluation Process

The evaluation of bids will be conducted based on both technical capabilities and financial proposals. A mixed scoring methodology will be employed to ensure that quality is not compromised by cost alone. Bidders should structure their responses to emphasize their strengths in the highlighted areas.

Delivery Locations

Services are to be provided across designated facilities under the purview of the Department of Atomic Energy. Specific locations will be confirmed subsequently.

Contact Information

For any inquiries regarding this tender, please reach out directly to the Department of Atomic Energy through the provided contact methods within internal documentation.