Department of Atomic Energy Tenders (GEM/2025/B/6163344)
Customized AMC/CMC for Pre-owned Products - UPS system; Hitachi Hi-Rel; Comprehensive Maintenance C
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Overview of the Tender
The tender titled Customized AMC/CMC for Pre-owned Products - UPS system with reference number GEM/2025/B/6163344 is issued by the Department of Atomic Energy. This tender is focused on selecting a qualified vendor to provide Comprehensive Maintenance Contracts (CMC) for pre-owned Uninterruptible Power Supply (UPS) systems, specifically for models developed by Hitachi Hi-Rel.
Scope of Work and Objectives
The primary objective of this tender is to ensure the smooth operation and reliability of electrical systems through tailored maintenance services. The successful bidder is expected to provide preventive, predictive, and corrective maintenance as part of the AMC. The work scope includes:
- Quarterly maintenance services for UPS systems
- Timely fault diagnosis and corrective measures
- Provision of necessary repairs or replacements for parts as needed
- Regular inspections to enhance the performance and longevity of the UPS equipment
- Documentation and reporting of maintenance activities carried out
Eligibility Criteria
To qualify for this tender, bidders must fulfill specific eligibility requirements. This includes:
- Being a legally registered entity.
- Possessing relevant experience in servicing UPS systems, particularly for Hitachi Hi-Rel products.
- Ability to demonstrate technical competencies and relevant certifications related to UPS maintenance.
Technical Requirements
Participants must adhere to the following technical specifications:
- Profile and qualifications of technical staff involved in the maintenance activities.
- Ability to provide genuine and compatible spare parts for Hitachi Hi-Rel UPS systems.
- Compliance with safety and operational standards for electrical maintenance.
Financial Requirements
Bidders should also provide clear financial documents, including:
- Bank statements for the last financial year.
- Proof of previous successful contracts in similar services.
- Optional performance guarantees and references from past clientele are encouraged.
Document Submission Details
Proposals must be submitted electronically through the designated tender portal. Necessary documentation includes:
- Compliance and eligibility documentation.
- Financial capabilities papers.
- Technical capability and previous work experience.
Special Provisions
This tender may offer benefits for Micro, Small, and Medium Enterprises (MSEs) as well as Startups, encouraging their participation in public procurement undertakings. Such enterprises are encouraged to apply and will be considered favorably during the evaluation process.
Evaluation Process
Submissions will be evaluated based on predefined criteria which primarily consider:
- Compliance with eligibility and technical requirements.
- Financial soundness.
- Overall experience and past performances.
It is crucial to note that all submissions will undergo a rigorous evaluation to ensure transparency and fairness.
Delivery Locations
The maintenance services outlined in this tender will be conducted at various sites specified by the Department of Atomic Energy. Vendors will be informed about the exact locations upon award of the contract.
Contact Information
For more details regarding the tender, interested participants can refer to the relevant sections on the official procurement website. Specific contact details for queries may be provided at that point to facilitate further information.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing technical expertise in servicing UPS systems, especially those manufactured by Hitachi Hi-Rel, and the ability to provide evidence of relevant experience with prior contracts in similar maintenance services.
Participants must submit valid technical certifications that verify their competence in servicing UPS systems. Additionally, bidders should include business registration certificates and financial statements to demonstrate their capability and standing in the industry.
To register your interest, you need to create an account on the specified procurement portal. After registration, you can obtain the tender documents and submit your bids electronically, ensuring adherence to the stipulated guidelines.
Submissions must follow the format as specified in the tender guidelines which usually include PDF for documentation, ensuring that all files are legible, properly formatted, and meet the required standards stipulated in the notice.
The payment terms will be clearly outlined in the contract, typically involving milestone-based payments or monthly billing cycles. It is crucial for participants to understand and comply with these payment processes for the successful execution of the contract.
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