Tender Title:

Customized AMC/CMC for Pre-owned Products
Tender Reference Number: GEM/2025/B/6147692

Issuing Authority/Department:

Department of Atomic Energy

Scope of Work and Objectives:

The objective of this tender is to establish a Comprehensive Maintenance Contract (CMC) for pre-owned products, which includes but is not limited to servers, workstations, printers, scanners, laptops, UPS, and other computer peripherals. The scope requires the contractor to provide thorough maintenance services, ensuring optimal performance, reliability, and longevity of the hardware and software systems utilized within the CAE Center of the Department of Atomic Energy. The services must be customized to meet the specific needs of the department, ensuring a high standard of maintenance and support.

Eligibility Criteria:

To qualify for this tender, bidders must be registered entities that hold the relevant certifications and licenses in accordance with industry standards. Bidders must also demonstrate experience in providing similar maintenance services for pre-owned computing equipment and peripherals. Furthermore, bidders will be evaluated based on their technical capabilities,資質, and past performance records.

Technical Requirements:

Bidders must possess comprehensive technical knowledge of various hardware and software systems listed in the scope. They should have capabilities to diagnose issues, perform repairs, and manage maintenance schedules effectively. Additionally, adherence to established quality standards and compliance with all operational requirements as specified by the Department of Atomic Energy is mandatory.

Financial Requirements:

Bidders are required to submit a competitive financial proposal outlining their pricing structure for the maintenance services. The proposal needs to effectively demonstrate value for money, taking into consideration quality, efficiency, and reliability.

Document Submission Details:

All documents and proposals must be submitted electronically in the accepted formats identified in the tender specifications. Bidders should ensure complete submission of all required forms and certify that all provided information is true and accurate.

Special Provisions:

Bidders qualifying as Micro, Small, and Medium Enterprises (MSEs) or startups may benefit from certain provisions and preferences as detailed in the government procurement guidelines. These provisions may include financial support or facilitated evaluation processes aimed at empowering smaller businesses.

Evaluation Process:

The evaluation of tenders will follow a structured process taking into account both technical and financial parameters. A detailed assessment will be carried out to evaluate the capability of bidders against the stipulated requirements and deliverables. Final selection will be based on a ranking system that prioritizes value and capability.

Delivery Locations:

Services are expected to be rendered at the locations operated by the Department of Atomic Energy, primarily at their CAE Center. Specific locations will be detailed further in the tender documents during the submission process.

Contact Information:

For further inquiries or clarification regarding the tender, interested bidders are encouraged to reach out through the official communication channels as provided in the tender documents.