Department of Atomic Energy Tender by Atomic Minerals Directorate (GEM/2025/B/6167318)

Tender Title: Customized AMC/CMC for Pre-owned Products - Annual Maintenance Contract for Unify Make OSB X8 EPABA

Tender Reference Number: GEM/2025/B/6167318

Issuing Authority: Department of Atomic Energy

The main objective of this tender is to solicit proposals for the Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) for pre-owned Unify Make OSB X8 EPABAX Systems. The contract is intended to ensure that the equipment operates efficiently and effectively through regular maintenance and repairs, thereby minimizing downtime. The successful bidder will work closely with the Department of Atomic Energy to maintain these systems located at the AMD Office, SR, Bengaluru.

Scope of Work

The selected contractor will be responsible for providing comprehensive maintenance services, including but not limited to:

• Routine maintenance and inspections of the Unify OSB X8 EPABAX systems.
• Prompt resolution of any technical issues that arise.
• Ensuring compliance with systems' operational standards.
• Supply of necessary spare parts for repairs.

Eligibility Criteria

To qualify for this tender, bidders must meet the following eligibility criteria:

• Be a registered entity capable of providing maintenance services for telecommunications equipment.
• Have prior experience in servicing telecommunication systems, preferably with Unify Make products.
• Possess all required licenses and certifications relevant to the maintenance services.

Technical Requirements

Bidders must demonstrate their expertise with technical specifications related to Unify OSB X8 EPABAX systems. This includes:

• Knowledge of maintenance procedures, software upgrades, and troubleshooting techniques.
• Provision of qualified technicians with adequate understanding of Unify products.

Financial Requirements

Bidders are expected to provide a sound financial proposal outlining their pricing structure for the AMC/CMC services. The evaluation will include considerations of cost-effectiveness while ensuring compliance with the contractual standards.

Document Submission Details

Interested parties should prepare their submission documents as per the specified formats and guidelines outlined in the tender. All relevant documents should be submitted electronically to enable a streamlined evaluation process.

Special Provisions

Provisions for Micro, Small, and Medium Enterprises (MSEs) and startups may be included to encourage participation from smaller organizations, aligning with government policies promoting inclusivity in procurement.

Evaluation Process

Proposals will undergo a detailed evaluation process based on technical capabilities and financial offers. Factors such as experience, response time for maintenance requests, and cost will be key determinants in the selection.

Delivery Locations

The contracted services will be conducted at the AMD Office, SR, Bengaluru. Bidders should ensure that they factor in logistical considerations when drafting their proposals.

Contact Information

For detailed inquiries, interested bidders may need to refer to the tender documentation or contact the Department of Atomic Energy for official communication.

Final Submission: All proposals must adhere to the submission guidelines, ensuring completeness and clarity of information. Late submissions will not be considered. Ensure compliance with all stated eligibility criteria, financial stipulations, and technical requirements.