Department of Commerce Tender by Export Credit Guarantee Corporation Of India Limited (ecgc) (GEM/2025/B/6147414)
Annual Maintenance service - EPABX System
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Tender Title: Annual Maintenance Service - EPABX System
Reference Number: GEM/2025/B/6147414
Issuing Authority
This tender is issued by the Department of Commerce, under the Ministry of Commerce and Industry.
Scope of Work and Objectives
The objective of this tender is to procure a comprehensive Annual Maintenance Service for the EPABX System. This service is essential to ensure the ongoing operational efficiency, reliability, and functionality of all EPABX systems utilized across various departments. The scope includes preventive and corrective maintenance actions, addressing issues that may arise during the contract term, and ensuring that the system remains in optimal working condition.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Be a registered entity with the necessary legal compliance.
- Demonstrate prior experience in maintaining EPABX systems.
- Have technical personnel trained in EPABX system management and repair.
Technical Requirements
Bidders are expected to have the capability to perform various technical tasks including, but not limited to:
- Regular system inspections
- Software updates and database management
- Troubleshooting and repairing hardware issues
- Providing training for staff on the EPABX system
Financial Requirements
Bidders must provide evidence of their financial stability, which may include:
- Recent financial statements
- Proof of ability to execute the contract financially
- Boldly highlight any financial certificates as may be required.
Document Submission Details
All proposals must be submitted through the designated government e-portal as per the submission guidelines. Bidders need to include:
- Completed tender submission forms
- Technical and financial proposals
- Copies of relevant certifications and licenses
Special Provisions
Micro, Small, and Medium Enterprises (MSEs) may receive preferential treatment during the evaluation process. Startups may also be eligible for certain benefits under government regulations aimed at fostering innovation and competition.
Evaluation Process
The evaluation process will consist of:
- Preliminary checks for eligibility and completeness of documentation.
- Technical evaluation based on the actions outlined in the scope.
- A financial evaluation to determine the most economical offer.
Delivery Locations
The service is expected to be rendered at various government facility locations as directed within the terms of the contract.
Contact Information
While specific contact details may not be listed here, interested parties are encouraged to reach out via the government tender portal for any inquiries regarding this tender.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements for participation include being a registered entity with necessary legal compliance, demonstrating prior experience in maintaining EPABX systems, and employing technical personnel trained in managing EPABX systems.
Bidders must provide certificates that establish their legal registration, technical competence, and financial health. This includes business registration documents, relevant certifications for EPABX services, and any necessary compliance documents.
To register, interested bidders should visit the designated government e-portal, create an account, and follow the registration process outlined on the tender portal. All required documents should be prepared for submission once registered.
Participants should demonstrate financial stability by providing recent financial statements, proof of capacity to fulfill the contract, and highlight any required financial certificates needed for eligibility.
MSEs may benefit from special consideration during the evaluation process, such as price preference or relaxed qualification criteria, reflecting the government’s commitment to supporting small businesses through initiatives like this tender.
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