Department of Commerce Tender by Export Inspection Council Of India (eic) (GEM/2025/B/6153366)
Software Support Services 2.0 - Microsoft; Database Management Software; Implementation Services; R
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Tender Title: Software Support Services 2.0
Reference Number: GEM/2025/B/6153366
The Department of Commerce under the Ministry of Commerce and Industry invites bids for the provision of Software Support Services 2.0. This tender is aimed at enhancing the efficiency and effectiveness of software management through comprehensive support services for Microsoft and database management software, alongside implementation services and real-time support.
Scope of Work and Objectives
The main objective of this tender is to procure Software Support Services that include, but are not limited to, the following:
- Provision of ongoing maintenance and technical support for Microsoft applications and database management software.
- Implementation services that ensure seamless integration and deployment of software solutions.
- Real-time support to address issues promptly, minimizing downtime and maximizing productivity.
- Development of a robust support framework to ensure adherence to quality service standards.
Eligibility Criteria
To qualify for this tender, bidders must meet the following eligibility requirements:
- Registration as a legal entity in India.
- Experience in providing software support services, specifically for Microsoft and database products.
- Proven track record of implementing software solutions in similar environments.
- Must comply with all relevant statutory requirements and regulations applicable to the software industry.
Technical Requirements
Bidders are required to demonstrate technical capabilities, which include:
- Proficiency in Microsoft software products and database management systems.
- Capability to provide real-time troubleshooting and support services.
- Experience in delivering implementation services that include planning, execution, and training.
Financial Requirements
Potential bidders must provide sufficient evidence of financial stability, as per the following guidelines:
- Annual turnover must meet a minimum threshold as specified by the issuing authority.
- Submission of financial statements for the past three fiscal years is mandatory.
Document Submission Details
Bidders are required to submit comprehensive documentation, including:
- Technical proposal detailing the support services approach.
- Financial proposal including pricing for the services rendered.
- All necessary registrations and certifications that validate the bidder's qualifications.
- Compliance documents demonstrating adherence to software quality standards.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and Startups by providing various benefits such as:
- Relaxed eligibility criteria ensuring inclusivity.
- Support measures that encourage MSEs and Startups to engage in government tenders.
- Enhanced evaluation scores for MSEs to foster a more competitive environment.
Evaluation Process
The evaluation of bids will take into account:
- Technical merit of the proposal.
- Financial viability and pricing structure.
- Previous experiences and success stories in similar contracts.
Delivery Locations
The services will be delivered across various designated locations as required by the Department of Commerce.
Contact Information
For further details and clarifications, bidders can reach out to the Department of Commerce through the official email provided in the tender documentation.
It's essential for all interested bidders to prepare and submit their proposals in compliance with the requirements stated in the tender documentation to ensure a thorough evaluation.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity in India, demonstrating past experience in providing software support services, specifically for Microsoft and database products, and complying with all legal and regulatory frameworks applicable to the software industry.
Bidders are required to demonstrate adherence to various technical specifications, including proficiency in Microsoft software and database management systems, alongside the ability to provide real-time support and effective implementation strategies for software solutions.
While the specific Earnest Money Deposit (EMD) requirements may vary by tender, bidders are typically required to submit an EMD along with their proposals. This amount serves as a guarantee of the bidder’s intent to fulfill the obligations of the contract and is usually refundable post-tender evaluation.
Submissions must be made electronically through the appropriate portal, ensuring all required documents are included in the specified formats. It is important that bidders adhere to the document submission guidelines provided in the tender documentation for successful evaluation.
Yes, there are numerous benefits for MSEs, including relaxed eligibility criteria and additional evaluation points. MSEs are encouraged to participate actively, as there are provisions designed to promote their involvement in government contracts, which enhances competition and innovation.
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