Tender Title: Facility Management Services

Reference Number: GEM/2025/B/6175071

Issuing Authority: Department of Telecommunications (DOT), Ministry of Communications

The Department of Telecommunications (DOT) is inviting bids for the provision of Facility Management Services within the ambit of its various operations. This tender aims to procure comprehensive facility management, including but not limited to housekeeping, security services, infrastructure maintenance, and general conservancy services. The overarching objective is to ensure seamless functionality and maintenance of facilities essential for the effective execution of departmental activities, specifically in the Cuddalore Business Area.

Scope of Work and Objectives

The scope of work includes:

• Housekeeping services to maintain cleanliness and hygiene.
• Security services to ensure the safety and protection of premises.
• Infrastructure maintenance to ensure that all facilities are operational and well-kept.
• General conservancy services, which involve waste management and related activities.
• The service provider will be required to supply necessary consumables as part of the contract cost.

The goal of this tender is to enhance operational efficiency and provide a safe and clean environment conducive to the work of the Department.

Eligibility Criteria

To qualify for submission, bidders must meet the following eligibility criteria:

• Must be a registered entity with the relevant statutory authorities.
• Capability to provide all necessary services as outlined in the tender specifications.
• Demonstrated experience in managing similar facility services effectively.

Technical Requirements

Bidders are expected to demonstrate compliance with all specified technical requirements, which may include:

• Certifications in facility management.
• Adherence to quality and safety standards.
• A comprehensive understanding of housekeeping and security protocols.

Financial Requirements

Bidders must submit the necessary financial documentation evidencing their capability to undertake the contract. This includes:

• Submission of bids in the prescribed format.
• Disclosure of pricing details that align with the financial guidelines specified by the Department of Telecommunications.

Document Submission Details

All submissions must be made in accordance with the guidelines stipulated in the tender documentation. Bidders are encouraged to ensure that all documents are submitted prior to the designated closing period, to avoid any disqualification.

Special Provisions

In compliance with guidelines to foster growth in the economy, special provisions will be available for Micro, Small, and Medium Enterprises (MSEs) and startups. Such entities are encouraged to participate and will receive necessary support during the bid evaluation process.

Evaluation Process

Submissions will undergo a rigorous evaluation process based on predefined criteria, which includes:

• Technical capability and experience in service provision.
• Financial viability and competitive pricing structures.
• Compliance with all statutory and document submission requirements.

Delivery Locations

Services will be rendered primarily in the Cuddalore Business Area as part of the operational requirements of the Department of Telecommunications.

Contact Information

For further inquiries related to this tender, interested bidders may reach out to the Department of Telecommunications (DOT) through official channels as provided in the tender documentation.

By bidding for this contract, participants will contribute toward enhancing the operational effectiveness of the Department of Telecommunications, ensuring that all facilities are managed to the highest standards.