Tender Title: Software Support Services 2.0 - SAP and CRM Solutions
Reference Number: GEM/2025/B/6172657
Issuing Authority: Department of Higher Education, Ministry of Education
The Department of Higher Education under the Ministry of Education is inviting tenders for comprehensive Software Support Services 2.0. This tender aims to secure software support across various platforms, specifically focusing on SAP, CRM software, Document Management Services, Office Suite applications, Database Management Software, and Application Software. The scope of work includes proactive and reactive support services, planning, implementation, and maintenance tasks to enhance operational efficiencies within educational institutions.
Scope of Work and Objectives
The primary objectives of this tender are:
- To establish a reliable support framework for existing software applications.
- To ensure seamless integration and operation of various software tools in educational environments.
- To provide regular maintenance, updates, and support for system optimization.
Eligibility Criteria
Bidders must meet specific eligibility criteria to participate in this tender:
- Registration as a legal entity with relevant software services experience.
- Proven expertise in delivering software support services, particularly in educational settings.
- Adequate financial capacity to undertake the project, with evidence shown through audited financial statements.
Technical Requirements
Bidders must demonstrate technical capability through:
- Prior experience in supporting similar software systems.
- Certified professionals on staff with qualifications relevant to SAP, CRM, Document Management, and other specified software areas.
- Availability of infrastructure to provide timely support and updates.
Financial Requirements
Bidders must submit their financial proposals, including:
- Proposed pricing structure for support services.
- Detailed cost breakdown and inclusive taxes.
- Evidence of prior financial stability and capability to fund project operations.
Document Submission Details
Interested bidders must follow specific guidelines for document submission, which include:
- Submission of all required documents electronically through the designated tendering platform.
- Compliance with document format specifications to ensure proper evaluation.
Special Provisions
The government emphasizes opportunities for entities classified as Micro, Small, and Medium Enterprises (MSEs). Startups are also encouraged to participate, benefiting from streamlined processes. Additionally, compliance with 'Make in India' policies is a crucial aspect of this tender, promoting local sourcing and manufacturing.
Evaluation Process
The evaluation of submissions will focus on:
- Compliance with eligibility and technical requirements.
- Cost-effectiveness and the feasibility of proposed solutions.
- Assessment of the bidder’s experience and past performance in similar projects.
Delivery Locations
Services will be provided across various educational institutions under the jurisdiction of the Department of Higher Education as specified in the tender documentation.
Contact Information
For further details, potential bidders are encouraged to direct their inquiries to the contacting authority listed in the tender documentation.
This tender not only opens up avenues for professional engagement but also contributes towards enhancing the technical capacities of educational institutions through improved software solutions.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
6 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with demonstrable experience in providing support for software applications like SAP and CRM systems. Bidders must also present evidence of their financial capacity through audited statements, ensuring they can manage the project effectively.
Yes, bidders must possess certifications that validate their expertise in implementing and supporting SAP, CRM, and other relevant software systems. These certifications must be provided as part of the technical proposal to affirm compliance with the project’s technical specifications.
Bidders interested in this tender must register on the official tendering platform as a qualified entity, creating a profile that includes their legal documents and areas of expertise. A complete profile ensures that submissions are compliant with the eligibility criteria outlined in the tender documentation.
Bidders are required to submit an Earnest Money Deposit (EMD) when responding to the tender. The specific amount and payment instructions will be detailed in the tender documentation. EMD demonstrates the bidder’s commitment to follow through with their submission and will be refunded upon completion of the procurement process.
Micro, Small, and Medium Enterprises (MSEs) and startups are afforded special benefits in this tender process. This includes the possibility of reduced submission requirements, preferential evaluation criteria, and incentives under the Make in India initiative aimed at boosting local industry participation. This encourages innovation and supports economic growth in the sector.
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