Department of Commerce Tender by Export Inspection Council Of India (eic) (GEM/2025/B/6083750)

Tender Title: Annual Maintenance Contract for Pre-owned Products

Reference Number: GEM/2025/B/6083750

Issuing Authority

The tender is issued by the Department of Commerce, under the Ministry of Commerce and Industry.

Scope of Work and Objectives

The objective of this tender is to procure an Annual Maintenance Contract (AMC) for Customized AMC/CMC for Pre-owned Products including systems and equipment from VIDAS and Biomerieux. The aim is to ensure operational efficiency, sustain functionality, and provide routine maintenance and support for these pre-owned products. The scope covers comprehensive maintenance services that will include six-monthly checks, repairs, updates, and necessary servicing.

Eligibility Criteria

To bid for this contract, bidders must meet the following eligibility criteria:

• Must be a legally registered entity under relevant business regulations.
• Must possess experience in providing Annual Maintenance Contracts for similar equipment.
• Must demonstrate sufficient technical expertise and human resources to manage the service requirements.

Technical Requirements

Bidders must comply with specific technical requirements, which include:

• Provision of certified technicians with experience in handling VIDAS and Biomerieux products.
• Submittal of detailed service manuals and operational plans for maintenance.
• Adherence to quality standards set forth by the regulating body governing medical equipment maintenance.

Financial Requirements

Bidders need to provide proof of financial stability, which includes:

• Registration for Goods and Services Tax (GST).
• Submission of financial statements for the last two fiscal years.
• Evidence of any bank guarantees or credit facilities related to service provision.

Document Submission Details

All tender documents must be submitted electronically via the designated online portal. Bidders are required to ensure that:

• Files are submitted in acceptable formats such as PDF or Word.
• All mandatory documents are included before submission.

Special Provisions

The bid may include special provisions for Micro, Small, and Medium Enterprises (MSEs) and Startups. Specific preferences may be granted to these categories, supporting the government's policy to enhance local businesses and innovations.

Evaluation Process

The tender will undergo a structured evaluation process based on the following criteria:

• Compliance with eligibility requirements.
• Financial proposals, emphasizing cost-effectiveness.
• Technical specifications and adherence to the bidding terms.

The evaluation committee will assess the submitted bids and award the contract to the best-suited bidder based on a scoring system that values both technical and financial aspects.

Delivery Locations

Services under this contract will primarily be delivered across select locations as determined by the Department of Commerce. Bidders must indicate their capacity for service delivery at these locations.

Contact Information

For any inquiries or further details, bidders are encouraged to reach out through the designated online communication channels provided on the tender portal.