Tender Title: Customized AMC/CMC for Pre-owned Products - ICP-MS; Agilent Technologies

Reference Number: GEM/2025/B/6083368

Issuing Authority/Department:
Ministry of Commerce and Industry
Department of Commerce

Scope of Work and Objectives

The objective of this tender is to procure Customized Annual Maintenance Contracts (AMC) or Comprehensive Maintenance Contracts (CMC) for pre-owned ICP-MS instruments manufactured by Agilent Technologies. This includes comprehensive maintenance services which ensure optimal performance and longevity of the instruments while adhering to standard operational protocols. The selected vendor will provide half-yearly maintenance, troubleshoot issues, and perform necessary calibrations in accordance with industry standards.

Eligibility Criteria

To qualify for participation in this tender, bidders must be registered entities with relevant experience in the maintenance of ICP-MS instruments. Bidders should demonstrate proven knowledge of Agilent Technologies’ systems, including a demonstrable track record in executing similar contracts successfully.

Technical Requirements

Bidders must submit detailed proposals demonstrating their technical capabilities to perform the required maintenance tasks. The submission should include:

• Expert technicians with certifications in Agilent equipment handling.
• Evidence of previous maintenance contracts executed for ICP-MS systems.
• Compliance with national and international quality standards relevant to maintenance services.

Financial Requirements

Bidders are required to submit competitive financial offers which must demonstrate the ability to deliver quality maintenance services while maintaining budget constraints. Detailed pricing should reflect all aspects of service delivery, including parts, labor, and any additional service fees.

Document Submission Details

All proposals must be submitted electronically through the designated portal. The submission should include:

• Completed technical and financial proposals.
• Proof of registration and compliance with necessary certifications.
• Any other supporting documentation that elucidates capabilities and experience.

Special Provisions

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Eligible small enterprises are encouraged to submit their bids and will be given consideration throughout the selection process to promote inclusivity.

Evaluation Process

All submitted proposals will undergo a thorough evaluation process assessing technical capabilities followed by financial evaluation. The evaluation criteria will prioritize experience in ICP-MS maintenance, quality of the service proposal, and overall cost-effectiveness to ensure maximum value for the Ministry of Commerce and Industry.

Delivery Locations

The services are expected to be delivered to specified locations as per designated protocols outlined in the tender documentation. All logistical arrangements must be coordinated between the successful bidder and the issuing authority.

Contact Information

For clarifications and further inquiries, potential bidders are encouraged to reach out using the official communication channels listed in the tender documentation. All questions should be directed to the designated department contacts for accurate and timely responses.

In summary, this tender represents a significant opportunity for skilled vendors specializing in the maintenance of ICP-MS systems by Agilent Technologies. Participants are encouraged to present comprehensive proposals to secure this important contract which aims to enhance operational performance and efficiency within supported entities.