Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals - Laptop; hp

Tender Reference Number: GEM/2025/B/6170350
Issuing Authority/Department: Department of Commerce, Ministry of Commerce and Industry

The Annual Maintenance Service tender is aimed at procuring comprehensive maintenance solutions for desktops, laptops, and peripherals, specifically targeting hp laptops. The primary objective of this tender is to ensure optimal performance, reliability, and longevity of technological assets used within governmental departments and associated entities. The successful bidder will be responsible for providing ongoing maintenance support, timely repairs, and necessary upgrades to maintain system efficiency and minimize downtime.

Scope of Work and Objectives

The selected service provider will be tasked with:

• Conducting regular preventive maintenance checks on all desktop and laptop units.
• Providing prompt response and resolution for unexpected technical issues.
• Ensuring timely supply of replacement parts and components.
• Offering advisory services for system upgrades and performance optimizations.

Eligibility Criteria

Interested vendors must meet the following eligibility requirements:

• Must be a registered entity in compliance with local industry standards.
• Experience in providing maintenance services for technology products, specifically hp laptops.
• Possession of relevant certifications to ensure quality service delivery.

Technical Requirements

The bidder should demonstrate:

• Knowledge of hp laptops and associated peripherals.
• Skilled personnel capable of executing complex repairs and routine maintenance.
• A systematic approach to inventory management for spare parts and replacements.
• Familiarity with industry quality standards related to IT service management.

Financial Requirements

Bidders must provide evidence of financial capability to manage large-scale service contracts effectively, including:

• Audited financial statements for the last two fiscal years.
• Proof of adequate insurance coverage for service liability.

Document Submission Details

Proposals must be submitted electronically ahead of the specified deadline. All documents should be prepared in clearly defined formats to facilitate evaluation, including:

• Technical proposal outlining the service plan.
• Financial proposal detailing costs and payment terms.
• Copies of relevant certificates and documentation supporting eligibility.

Special Provisions

• Provisions are in place to encourage participation from Micro, Small, and Medium Enterprises (MSEs), and they may benefit from specific considerations during the evaluation process.
• Startups are encouraged to apply, leveraging initiatives aligned with government policies.

Evaluation Process

The evaluation of bids will be conducted based on:

• Technical competence as assessed through the submitted proposal.
• Financial viability and cost-effectiveness.
• Compliance with government procurement rules, ensuring fairness and transparency.

Delivery Locations

Services will be required at various government offices, emphasizing the need for a provider capable of delivering support across multiple locations effectively.

Contact Information

For inquiries regarding this tender, interested parties are encouraged to reach out to the designated contact within the Department of Commerce.

This tender provides an excellent opportunity for qualified service providers to engage with the government, ensuring consistent, high-quality maintenance and support for vital IT infrastructure.