Tender Title: Annual Maintenance Services for Web Application

Reference Number: GEM/2025/B/6107889

Issuing Authority/Department:

The tender is issued by the Department of Military Affairs, under the Ministry of Defence.

Scope of Work and Objectives:

This tender seeks experienced service providers to deliver annual maintenance services for a web application. The primary objectives include ensuring optimal functionality, user experience improvements, regular updates, troubleshooting issues, and maintaining security standards for the web application. Achieving high performance and reliability throughout the contract period is vital to meet the operational requirements of the Department of Military Affairs.

Eligibility Criteria:

To qualify for this tender, bidders must meet the following eligibility criteria:

• Registration as a legal entity with a valid business license.
• Proven track record in providing maintenance services for web applications.
• Compliance with specified quality standards and regulations.
• Financial stability verified through submitted financial documents.

Technical Requirements:

Bidders must have expertise in:

• Industry-standard programming languages and tools relevant to web application maintenance.
• Implementing robust security measures to safeguard sensitive data.
• Performance monitoring and optimization for web applications.
• Providing timely updates and patches as per the best practices in the industry.

Financial Requirements:

It is imperative for bidders to submit clear financial documentation, including:

• Previous financial statements showcasing turnover related to similar projects.
• Price proposal for the annual maintenance services, itemizing costs involved.
• Confirmation of an Earnest Money Deposit (EMD) as per the guidelines outlined in the tender documents.

Document Submission Details:

All proposals must be submitted electronically in the specified formats through the designated online platform; late submissions will not be considered. Bidders are encouraged to ensure all documentation is complete and meets the required standards to avoid disqualification.

Special Provisions:

• The tender includes provisions to support Micro, Small, and Medium Enterprises (MSEs) and startups. Bidders falling under these categories may receive priority during the evaluation process and could be eligible for additional support.

Evaluation Process:

Bids will be evaluated based on their technical merit and financial offerings. The evaluation committee will score submissions based on compliance with the criteria laid out in the documents, with particular emphasis placed on prior experience, technical capability, and cost-effectiveness.

Delivery Locations:

Services will be executed primarily at specified government facilities as per the requirements laid out during the engagement.

Contact Information:

For any queries regarding the tender, please contact the Department of Military Affairs directly through the specified channels outlined on the official tender platform. Ensure to refer to the tender number when seeking clarification.

The successful bidder will play a critical role in enhancing operational efficiencies through effective maintenance of the web application, ensuring it remains updated and secure throughout the contract period.