Department of Commerce Tender by Tea Board (GEM/2025/B/6119189)
Operation and Maintenance Services of Power Generator(DG-Set) - Package 1 - O&M Service with opera

Tender Timeline
Tender Title: Operation and Maintenance Services of Power Generator (DG-Set) - Package 1
Reference Number: GEM/2025/B/6119189
Issuing Authority: Department of Commerce, Ministry of Commerce and Industry
Scope of Work and Objectives
The purpose of this tender is to solicit proposals for the Operation and Maintenance Services of Power Generator (DG-Set). The successful bidder will provide comprehensive operational support and maintenance services for generators included in the scope, ensuring high reliability and efficiency in service delivery. Activities will include routine maintenance, emergency services, repair works, and operational manpower support, aimed at enhancing the performance and longevity of the equipment.
Eligibility Criteria
To qualify for this tender, bidders must adhere to specific eligibility requirements, including:
- Being a registered entity under relevant industry laws.
- Demonstrating previous experience in providing similar services, with references available upon request.
- Compliance with all necessary industrial and environmental regulations.
Technical Requirements
Proposals must include detailed technical specifications of the services to be provided. Bidders should demonstrate capability in the following areas:
- Routine maintenance schedules.
- Emergency response protocols.
- Provision of trained operational and maintenance personnel.
- Use of modern technology and methods for maintenance.
Financial Requirements
Bidders are required to submit a detailed financial proposal outlining the costs associated with providing the services. This includes:
- Breakdown of operational costs.
- Costs for equipment and spare parts.
- Payment terms and conditions.
Document Submission Details
Interested bidders should prepare the necessary documentation as per the format specified in the tender invitation. Documentation must be submitted electronically via the designated procurement portal. All required documents should be in PDF format to ensure clarity and compatibility.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups. Specific provisions exist to support these entities, including relaxed eligibility criteria, payment terms, and an emphasis on local content procurement.
Evaluation Process
The evaluation of bids will be comprehensive, focusing on both technical and financial submissions. Bidders will be assessed on:
- Compliance with technical specifications.
- Quality of service proposed.
- Financial viability and competitiveness of pricing. The awarding of the contract will take into account the best overall value rather than the lowest cost.
Delivery Locations
Delivery of services will occur at various designated locations as stipulated in the project scope. Bidders must be equipped for transportation and setup at these sites.
Contact Information
For inquiries related to this tender, participants can reach out to the procurement department of the Ministry of Commerce and Industry. However, specific contact details should be sought through the procurement portal to ensure accurate communication.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, demonstrating prior experience in providing similar operation and maintenance services for power generators, and compliance with relevant industrial regulations.
Bidders must adhere to strict technical specifications, which include establishing a routine maintenance schedule, outlining emergency response procedures, and ensuring the provision of adequately trained personnel in compliance with industry standards.
Bidders must submit their documents electronically through the designated procurement portal. All submissions should be in PDF format to maintain clarity and consistency, ensuring that all necessary documentation is provided as per the tender guidelines.
Yes, the tender includes special provisions aimed at promoting participation from Micro, Small, and Medium Enterprises (MSEs) and startups. These are designed to ease entry barriers and provide opportunities for local entities to participate in government contracts.
Bids will undergo a detailed evaluation process assessing both technical and financial criteria. Key aspects of the evaluation include compliance with the specifications, quality of service, and competitive pricing, with an overall best value approach for contract awarding.
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