Department of Defence Tender by Indian Coast Guard (GEM/2025/B/6094486)

Tender Title: AMC for Secure Integrated Voice Access Management (SIVAM)
Tender Reference Number: GEM/2025/B/6094486

Issuing Authority/Department: Ministry of Defence, Department of Defence

The AMC for Secure Integrated Voice Access Management (SIVAM) tender involves the provision of comprehensive maintenance and support services for the Secure Integrated Voice Access Management (SIVAM) system to ensure uninterrupted service and operational efficiency. The key objective of this tender is to engage a competent service provider who can deliver high-quality maintenance and technical support to enhance the functionality and security of the system, thereby ensuring seamless communication and high availability for users.

Scope of Work and Objectives

The tender covers the following primary areas:

• Regular maintenance of the SIVAM infrastructure.
• Timely troubleshooting and resolution of system-related issues.
• Regular software updates and security patches.
• Technical support for users to ensure a high level of satisfaction and operational readiness.
• Performance monitoring and reporting to preemptively identify issues and areas for improvement.

Eligibility Criteria

To qualify for this tender, the bidding entity must meet the following eligibility criteria:

• Registration as a legal entity compatible with the scope of work.
• Proven experience in managing similar systems with documented success.
• Availability of qualified personnel with relevant certifications in voice management systems.

Technical Requirements

Bidders must provide evidence of:

• Technical capabilities to handle SIVAM maintenance.
• Compliance with industry best practices and standards.
• Relevant certifications or partnerships with major technology providers in voice management.

Financial Requirements

Bidders will need to demonstrate financial stability and sufficient backing to execute the terms of the contract. This may include:

• Submission of previous project budgets, financial statements, and a confirmed ability to offer competitive pricing while remaining compliant with operational requirements.

Document Submission Details

All documents must be submitted through the designated e-procurement portal. Participants are required to provide:

• Technical proposal including management plans and team structure.
• Financial proposal outlining a detailed pricing structure.

Special Provisions

This tender supports Micro, Small, and Medium Enterprises (MSEs) by offering benefits that encourage participation, ensuring a wider range of bidders can contribute to the development and maintenance of critical systems like SIVAM.

Evaluation Process

The evaluation will be multi-stage, involving assessment of:

• Technical proposals based on previous experience and technical competency.
• Financial proposals will be reviewed with price considerations relative to quality assurances. Bidders will be ranked based on their ability to meet the eligibility and technical requirements effectively.

Delivery Locations

Bidders must be prepared to provide services across various locations designated by the Ministry of Defence, ensuring accessibility and timely support for all concerned agencies.

Contact Information

While specific contact details are not provided, interested parties should access the official e-procurement portal for further queries regarding the tender.