Department of Defence Tender by Controller General Of Defence Accounts (GEM/2025/B/6163052)
Annual Maintenance Service - Desktops, Laptops and Peripherals - UPS (Online 30 KVA); other,Annual
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Tender Title: Annual Maintenance Service - Desktops, Laptops, and Peripherals - UPS (Online 30 KVA)
Tender Reference Number: GEM/2025/B/6163052
Issuing Authority/Department: Ministry of Defence, Department of Defence
Scope of Work and Objectives
The primary objective of this tender is to solicit bids for the Annual Maintenance Service for Desktops, Laptops, and Peripherals, including UPS services designed for an Online 30 KVA capacity. This service will encompass preventive maintenance, corrective maintenance, parts replacement, and on-call support to ensure the seamless operation and longevity of IT equipment used by the Ministry of Defence. Vendors are expected to provide a comprehensive service package that guarantees optimal performance across all stipulated devices.
Eligibility Criteria
To participate in this tender, bidders must fulfill the following eligibility requirements:
- The bidder must be a registered legal entity.
- Proven experience in providing maintenance services for IT equipment with satisfactory performance records.
- Compliance with all applicable local regulations and certifications for service operations.
Technical Requirements
Bidders should possess capabilities in handling maintenance for various models of desktops, laptops, and UPS systems. Specifically, they should demonstrate proficiency in:
- Technical knowledge and experience with UPS systems (Online 30 KVA).
- Access to necessary spare parts and tools for servicing equipment.
- Availability of qualified service technicians and support staff.
Financial Requirements
The bidding service must adhere to financial prerequisites, including:
- Submission of a detailed cost breakdown, highlighting routine maintenance and emergency repair pricing.
- Evidence of financial stability and past project financing trends, if applicable.
Document Submission Details
All documents must be submitted through the designated tendering platform. Bidders are advised to ensure that they complete their submissions by the specified deadline. The following documents must be uploaded:
- Company registration certificates.
- Previous project experience documents.
- Financial capability statement.
Special Provisions
The tender may offer specific incentives for Micro, Small, and Medium Enterprises (MSEs) and startups, aimed at promoting competitive participation. Eligible entities are encouraged to review provisions that may facilitate their involvement in this competitive tendering process.
Evaluation Process
The evaluation of bids will be conducted based on predefined criteria, which includes:
- Compliance with technical specifications.
- Financial viability and pricing strategy.
- Past performance and experience in similar projects. The Ministry of Defence reserves the right to accept or reject any bid, ensuring impartial decision-making.
Delivery Locations
The services are required across different locations under the purview of the Ministry of Defence, thereby necessitating the bidders to define their capability to provide support services at these varied locations.
Contact Information
For any inquiries or further clarifications regarding the tender, the bidders are advised to refer to the designated contact person specified in the tender documentation.
By meeting these outlined conditions and demonstrating proficiency in the required areas, bidders stand a chance to secure a contract for this prestigious requirement of the Ministry of Defence.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
3 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with demonstrated experience in IT equipment maintenance. Bidders should showcase prior work similar to the maintenance of desktops, laptops, and UPS systems. Additionally, compliance with local regulations is crucial for acceptance.
Bidders must provide various certificates such as company registration, necessary technical certifications, and proof of prior successful maintenance contracts. This ensures credibility and the ability to meet the tender’s demands comprehensively.
The registration involves creating an account on the designated tender platform, where all necessary documents such as the eligibility certificates, prior project references, and financial statements must be uploaded to complete the submission. Ensure to follow the provided guidelines diligently.
Bidders must demonstrate expertise in maintaining UPS systems (Online 30 KVA) along with general desktop and laptop maintenance. Quality standards reflect adherence to service contracts with a focus on timely resolution and support, ensuring the equipment’s operational integrity.
Payment terms will be communicated post-evaluation, typically based on successful completion milestones. The price evaluation considers both the bid value and the quality of services offered, allowing for a comprehensive analysis of cost-effectiveness relative to service standards.
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