Department of Defence Tender by Indian Coast Guard (GEM/2025/B/6135337)
Item 1,Item 2,Item 3,Item 4,Item 5

Tender Timeline
The IP PBX System, referenced as GEM/2025/B/6135337, is being issued by the Department of Defence under the Ministry of Defence. This tender aims to solicit bids for a comprehensive system designed to enhance and modernize unified communication capabilities within the defence sector. The solution is expected to include a range of telecommunication items categorized under Item 1, Item 2, Item 3, Item 4, and Item 5, contributing to an integrated communication network that supports organisational needs.
Scope of Work and Objectives
The primary objective of this tender is to procure a state-of-the-art IP PBX System that facilitates efficient voice communication, improves call management, and provides advanced features necessary for military operations. The scope entails comprehensive supply, installation, and potential maintenance of the systems to ensure seamless integration with existing technological infrastructure.
Eligibility Criteria
To qualify for participation, bidders must present proof of registration as a legal entity with relevant business licenses. Bidders are required to demonstrate experience in supplying similar telecommunications equipment, preferably to government agencies or defense sectors.
Technical Requirements
Bidders should meet specific technical specifications including the capability to deliver an IP PBX solution that complies with industry standards. Additional requirements might encompass compatibility with current systems, scalability options, and robustness suitable for high-traffic military environments.
Financial Requirements
All bidders must provide detailed financial quotations that reflect transparent pricing structures, inclusive of all costs associated with the procurement and installation of the IP PBX System. It is also crucial to submit a proposed payment schedule aligned with project milestones.
Document Submission Details
All bid documents should be submitted digitally via the designated e-procurement platform, adhering to specified formats. Essential documents include compliance certificates, detailed technical and financial proposals, and any other documents demonstrating the bidder's capability to fulfil the contract requirements.
Special Provisions
The tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and startups by providing specific benefits aimed at supporting new entrants in the telecommunications market. This initiative also aligns with the 'Make in India' policy, promoting locally sourced products and services.
Evaluation Process
Post submission, all bids will undergo a thorough evaluation process which assesses both technical and financial proposals. Factors considered will include compliance with technical specifications, cost-effectiveness, bidder experience, and project delivery timelines. The emphasis will be on selecting a solution that not only meets the necessary specifications but also offers the best value for government expenditure.
Delivery Locations
The implementation of the IP PBX System will be conducted at various military facilities as designated by the Department of Defence. Bidders are required to confirm their capability to deliver and support the system effectively across multiple locations.
Contact Information
For any inquiries regarding this tender, please refer to the Department of Defence's official communication channels. All interested parties are encouraged to consult the published tender documents for further details.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
4 DocumentsDocuments Required from Seller
- Compliance of BoQ specification and supporting document *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with valid business licensing and demonstrated experience in supplying telecommunications equipment. Bidders must showcase their capacity to provide equipment similar to an IP PBX System to government agencies or within defense settings. Additional criteria may involve financial stability and past performance in similar contracts.
The technical specifications for the IP PBX System involve the provision of a scalable and robust communication solution compliant with industry standards. Bidders need to illustrate compatibility with existing IT infrastructure and demonstrate advanced features such as call routing, voicemail, and integrations with other communication tools. Compliance with stipulated quality standards is essential.
Typically, the Earnest Money Deposit (EMD) serves as a financial assurance against bid withdrawal or non-fulfillment of contract obligations. Bidders must provide the EMD as specified in the tender documents, showcasing their commitment to the bidding process. Details concerning the EMD amount and acceptable payment methods are usually indicated within the tender instructions.
To comply with the ‘Make in India’ policy, bidders should prioritize local sourcing and employment in their proposal submissions. Submissions that highlight the use of locally manufactured components and services will be evaluated favorably. Bidders are encouraged to detail their action plans regarding local content and participation of Indian supply chains.
The payment terms typically outline the structured method and stages of payment contingent upon successful milestones in the project. Price evaluation considerations will emphasize overall cost-effectiveness, including the initial proposal amount and any associated costs for maintenance, training, or support services. Bidders should be prepared to provide transparent financial proposals that clarify all elements of cost.
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