Tender Title: Customized AMC/CMC for Pre-owned Products - Annual Repair Contract of Walkie Talkie Sets (GEM/2025/B/6169910)

Issuing Authority: Ministry of Railways, Indian Railways

The Customized AMC/CMC for Pre-owned Products tender seeks qualified service providers to submit bids for the Annual Repair Contract of Walkie Talkie Sets ranging from 1 to 5 Watts and 25 Watts VHF sets operated under the Delhi Division of the Indian Railways. The objective of this tender is to ensure that the communication devices remain operational and efficient for seamless communication essential to the functioning of the railway department.

Scope of Work and Objectives

The successful bidder will be responsible for providing comprehensive maintenance and repair services for the specified Walkie Talkie sets. This includes scheduled maintenance checks, emergency repairs, and the provision of any necessary spare parts. The primary objective is to maintain these essential communication tools in optimal working condition to support the operational needs of the Indian Railways.

Eligibility Criteria

To be considered for this tender, bidders must meet certain eligibility criteria. These include:

• The bidder must be a registered entity within India.
• Proven experience in providing similar repair and maintenance services for communication devices.
• Compliance with the technical and financial requirements as outlined in the tender documentation.

Technical Requirements

Bidders are required to ensure that they possess the technical capabilities to handle maintenance and repair services for both 1-5 Watt Walkie Talkies and 25 Watt VHF sets. Bidders should also comply with any specific quality standards set forth in the tender documents.

Financial Requirements

Bidders must submit a detailed financial proposal that includes maintenance costs, potential costs for replacement parts, and any additional fees relevant to the contract execution. It is crucial to demonstrate financial viability and stability, ensuring the ability to deliver service over the contract term.

Document Submission Details

All required documentation must be submitted electronically or in the specified format as outlined by the issuing authority. Detailed instructions concerning submission methods and formats will be provided in the tender notice.

Special Provisions

This tender offers special provisions for Micro, Small, and Medium Enterprises (MSEs) and start-up entities by providing benefits that facilitate participation. These provisions may include expedited evaluation processes and reduced eligibility requirements.

Evaluation Process

Submissions will be evaluated based on a detailed evaluation process that considers both technical and financial proposals. The evaluation will assess the quality of the proposed services, the bidder's experience, and compliance with specified requirements.

Delivery Locations

All services must be rendered within the operational areas outlined under the Delhi Division of Indian Railways, ensuring accessibility and support for the units receiving maintenance.

Contact Information

While specific contact information is not detailed in this tender documentation, interested parties are encouraged to refer to the Ministry of Railways’ official platforms for direct inquiries regarding the tender.