Department of Defence Production Tender by Directorate Of Ordnance Coordination And Services (GEM/2025/B/6120478)
Custom Bid for Services - Annual Maintenance Services for the NDC Dashboard of web portal
Tender Timeline
Tender Title: Custom Bid for Services - Annual Maintenance Services for the NDC Dashboard of Web Portal
Reference Number: GEM/2025/B/6120478
Issuing Authority: Department of Defence Production, Ministry of Defence
Introduction
The Annual Maintenance Services for the NDC Dashboard of the web portal is a crucial initiative aimed at ensuring seamless operation and functionality of the dashboard for both internal and external stakeholders. This tender outlines the scope, requirements, and evaluation criteria for interested bidders.
Scope of Work and Objectives
The primary objective of this tender is to procure comprehensive maintenance services for the NDC Dashboard. This includes regular updates, bug fixes, system enhancements, and user support to ensure optimal performance and compliance with the latest technological standards. The selected service provider will be expected to maintain high service availability, respond swiftly to issues, and provide ongoing improvements based on user feedback and evolving requirements.
Eligibility Criteria
To qualify for participation in this tender, bidders must meet specific eligibility requirements. This includes being a registered legal entity, possessing relevant experience in web maintenance services, and demonstrating the capability to handle software updates and user support effectively.
Technical Requirements
Bidders must adhere to stringent technical requirements, which include:
- Proficiency in the technologies used in the NDC Dashboard.
- Ability to execute maintenance activities without disruption to existing services.
- Compliance with necessary industry standards and best practices for software maintenance.
Financial Requirements
Bid submissions must include a comprehensive financial proposal detailing cost structures, payment terms, and any anticipated additional costs. Bidders should ensure that their financial plans are feasible and in line with the overall budget for the project.
Document Submission Details
All tender documents need to be submitted electronically through the designated portal. Bidders are required to ensure that their submissions include:
- Completed proposal documents.
- Certificates proving compliance with eligibility criteria.
- Any other relevant supporting documents.
Special Provisions
This tender does not specify any special provisions for Micro, Small, and Medium Enterprises (MSEs) or start-ups.
Evaluation Process
Bids will be evaluated based on several criteria, including:
- Compliance with technical specifications.
- Price competitiveness.
- Previous experience and demonstrated performance in similar projects.
Delivery Locations
Services are to be provided primarily at the site housing the NDC Dashboard, along with potential remote support capabilities.
Contact Information
For clarifications and additional queries regarding the tender, bidders should reach out to the designated contact points provided in the tender announcement.
This tender offers an excellent opportunity for service providers to engage with a vital government initiative, contributing to the efficiency and efficacy of defense operations.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a legally registered entity with prior experience in web maintenance services. Bidders must showcase their technical capabilities and ensure compliance with applicable laws and practices within the software maintenance domain.
Bidders must provide certificates that demonstrate compliance with qualification requirements, including proof of relevant business registration, tax compliance, and any certifications related to software maintenance and support services.
To register for the tender, potential bidders must visit the official portal where the tender is published. The registration process typically involves creating an account and fulfilling necessary formalities before submitting the proposal documents.
Bidders should submit all required documentation in electronically permissible formats, such as PDF or DOC, ensuring that all files are clearly labeled and follow the instructions highlighted in the tender announcement to avoid rejection.
Payment terms will be detailed in the tender submission guidelines, typically requiring a breakdown of payment stages based on project milestones. Additionally, bidders may need to provide a performance security, the details of which will be specified in the tender documentation to ensure compliance and timely completion of services.
By adhering to these guidelines, bidders enhance their potential for success in securing this vital government contract.
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