Department of Defence Production Tender by Armoured Vehicles Nigam Limited (GEM/2025/B/6171716)
Custom Bid for Services - COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT FOR TELEPHONE EXCHANGE
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Tender Title: Comprehensive Annual Maintenance Contract for Telephone Exchange
Reference Number: GEM/2025/B/6171716
Issuing Authority: Department of Defence Production, Ministry of Defence
The Comprehensive Annual Maintenance Contract for Telephone Exchange is issued by the Department of Defence Production under the Ministry of Defence, aimed at maintaining the operational efficiency and reliability of telephone exchange systems. This comprehensive maintenance contract is focused on ensuring the availability of telecommunication services within the defense sector, providing an essential support structure for communication needs.
Scope of Work and Objectives
The primary objective of this tender is to engage qualified service providers to maintain and repair the telephone exchange systems used by defense offices. The scope encompasses preventive maintenance, corrective repairs, software updates, spare parts replacement, and overall system optimization to ensure uninterrupted communication services. Bidders are expected to demonstrate expertise in servicing complex telecommunication systems and adherence to quality standards.
Eligibility Criteria
To be eligible for this tender, bidders must:
- Be registered legal entities.
- Have experience in providing maintenance services for telecommunication systems.
- Exhibit financial stability and prior servicing records similar to the required contract scope.
- Present necessary certifications and accreditations relevant to telecommunication services.
Technical Requirements
Bidders must meet specific technical qualifications including:
- Adequate personnel with certifications in telecommunication maintenance.
- Support for various models of telephone exchange systems.
- Compliance with safety regulations and electrical codes.
- Availability of tools and technologies necessary for effective system diagnoses and repairs.
Financial Requirements
The bidders should be prepared to demonstrate their financial stability through:
- Submission of audited financial statements from the past three fiscal years.
- Evidence of adequate working capital to support the contract obligations.
- A detailed pricing proposal that outlines all expected costs, including service charges, parts, and labor.
Document Submission Details
All tender documents must be submitted electronically via the designated portal. Bidders should ensure all submissions are complete and include:
- A cover letter outlining the intent to bid.
- Company profile and history.
- Proof of previous successful contracts relevant to the tender.
Special Provisions
This tender encourages applications from Micro, Small, and Medium Enterprises (MSEs) and start-ups, providing benefits such as:
- Price preference and extended timelines for submission.
- Simplified requirements for eligibility to promote participation from smaller firms.
Evaluation Process
The evaluation will be based on a two-stage process:
- Technical Evaluation: Assessment of compliance with technical specifications, qualifications, and experience.
- Financial Evaluation: Review of the pricing proposal and overall cost-effectiveness of the bid.
Delivery Locations
The delivery and service locations will primarily involve defense establishments within the jurisdiction of the Ministry of Defence. Specific locations will be communicated upon the awarding of the contract.
Contact Information
For any inquiries regarding this tender, bidders are encouraged to utilize the official communication method outlined in the tender documentation.
This Comprehensive Annual Maintenance Contract for Telephone Exchange presents a significant opportunity for qualified contractors to engage with the defense sector while ensuring critical communication systems remain operational.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
9 DocumentsDocuments Required from Seller
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a track record in telecommunication services. Additionally, bidders must demonstrate financial stability, experiential capacity in handling similar contracts, and possess necessary industry certifications. Documentation validating these qualifications will be essential during the evaluation process.
Bidders are required to present various certificates that affirm their compliance with the industry standards. These may include ISO certifications, telecommunications servicing accreditations, and proof of previous projects comparable in nature and scale to the anticipated scope of work.
The registration process involves creating an account on the specified procurement portal and submitting required documents, including company registration details and prior experience records. Once the necessary documentation is verified, bidders can proceed to submit their proposals electronically.
Documents must be submitted in the accepted document formats, typically including PDF and Word files. Bidders must ensure their submissions are unaltered and complete as per the tender requirements to avoid disqualification during the evaluation phase.
The performance security requirements entail the successful bidder providing a performance bank guarantee, which typically ranges from 5% to 10% of the contract value. This guarantee will ensure compliance with the terms and conditions stipulated in the contract and safeguard against default in performance.
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