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Tender Title and Reference Number
Custom Bid for Services - Service Works Contract for Housekeeping Works for HAL Schools in All Townships
Tender Reference Number: 12611e9d5
Issuing Authority/Department
This tender is issued by the Department of Defence Production under the Ministry of Defence. The Department is committed to enhancing service delivery and upholding the standards required for effective housekeeping in various educational institutions.
Scope of Work and Objectives
The primary objective of this tender is to contract a reliable service provider for housekeeping works in HAL Schools across all specified townships. The scope of work includes providing comprehensive cleaning and maintenance services, ensuring a conducive learning environment, and maintaining hygiene standards as per regulatory compliances. Service providers are expected to demonstrate a clear understanding of the requirements and present strategies to meet and maintain high cleanliness standards.
Eligibility Criteria
To participate in this tender, bidders must meet certain eligibility requirements:
- The bidder should be a registered entity and must provide proof of this registration.
- Financial stability and previous experience in delivering similar housekeeping services will be evaluated.
- Adequate resources and personnel to fulfill the contract's requirements must be demonstrated.
Technical Requirements
Bidders must submit documented proof demonstrating compliance with the following technical requirements:
- A detailed plan outlining the methodologies for housekeeping services, including cleaning schedules and staff deployment.
- Evidence of relevant certifications in service quality and hygiene management.
- Capability to provide trained personnel in accordance with the necessary standards for educational institutions.
Financial Requirements
Bidders are required to submit financial documentation that assures their capability to manage the contract’s fiscal responsibilities. Financial requirements include:
- Upon being awarded the contract, an Earnest Money Deposit (EMD) will be required, the amount of which will be specified by the department.
- Performance security must also be provided to safeguard the interests of the purchasing department.
Document Submission Details
Bidders must submit their proposals in the prescribed format as per the guidelines provided in the tender documents. Document submission details will include:
- All technical and financial proposals must be submitted via the designated online portal before the closing date.
- Ensure that all documents are complete, accurate, and comply with the submission format outlined in the tender notice.
Special Provisions
The tender provides special provisions for Micro, Small, and Medium Enterprises (MSEs) as well as startups, thereby encouraging a wider participation base in government procurement processes. Bidders within these categories are encouraged to apply, as they might benefit from preferential treatment during the evaluation process under specific criteria supporting local content and procurement rules.
Evaluation Process
The evaluation process will assess both the technical qualifications and financial proposals submitted. Key evaluation components encompass:
- Quality of service proposal presented.
- Pricing competitiveness.
- Understanding of project requirements and logistical planning.
Successful bids will be those which strategically answer qualitative and quantitative benchmarks set forth by the Department of Defence Production.
Delivery Locations
The services are required at multiple HAL Schools located across various townships. Details regarding specific locations will be communicated to successful bidders, ensuring that operations align with local regulations and requirements.
Contact Information
For further inquiries, bidders are encouraged to reach out to the Department of Defence Production through official communication channels outlined in the tender documentation. Note that all queries should be directed in writing, ensuring a record for both parties.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
13 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Certificate (Requested in ATC)
- OEM Authorization Certificate
- OEM Annual Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC)
- Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with proof of registration, financial stability, and prior experience in providing similar services. Bidders must also showcase their capability to manage resources effectively to meet the tender’s commitments.
Bidders are required to supply detailed plans that include methodologies for the service, cleaning schedules, and personnel deployment. Relevant certifications in service quality management must also be demonstrated.
Bidders who win the contract must provide a performance security that guarantees the fulfillment of contract terms. The specific percentage or amount of the performance security will be specified in the tender documentation.
Submissions must be made via the designated online portal, following the prescribed format outlined in the tender documents. It is imperative that all required documents are complete and submitted before the stated deadline.
Yes, there are special provisions for MSEs, which allow them to benefit from preferential evaluation during the selection process. Additionally, the tender may include incentives for startups, supporting the ‘Make in India’ initiative and local procurement policies.
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