Department of Defence Production Tender by Yantra India Limited (GEM/2025/B/6159599)
Custom Bid for Services - Comprehensive Annual Maintenance Contract of Server and SAN Storage at MS
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Tender Title: Comprehensive Annual Maintenance Contract of Server and SAN Storage
Reference Number: GEM/2025/B/6159599
Issuing Authority: Department of Defence Production, Ministry of Defence
The Comprehensive Annual Maintenance Contract of Server and SAN Storage aims to ensure the continuous and efficient operation of servers and SAN (Storage Area Network) storage systems at the MSF Data Center. This initiative is part of the government’s commitment to enhance technological infrastructures and is specifically tailored to address the maintenance requirements of vital data resources.
Scope of Work and Objectives
The primary objective of this tender is to provide a Comprehensive Annual Maintenance Contract that encompasses:
- Routine maintenance of server hardware and SAN systems
- Preventative and corrective maintenance checks
- Timely updates and patching of systems to ensure security and performance
- On-call support and troubleshooting functionalities
- Comprehensive documentation of all maintenance activities and incidents
This contract is expected to foster reliability, enhance operational efficiency, and ensure data security through rigorous maintenance protocols.
Eligibility Criteria
Eligible bidders must meet the basic eligibility requirements, which include:
- Being a registered legal entity with relevant experience in IT infrastructure maintenance.
- Proven track record of successful completion of similar maintenance contracts in the past.
Technical Requirements
Bidders must demonstrate proficiency in:
- Handling Server and SAN systems.
- Ensuring compliance with industry standards and best practices in maintenance services.
- Offering complete technical specifications and warranties for any parts replaced during the contract.
Financial Requirements
Bidders should be prepared to present:
- Comprehensive financial statements.
- Evidence of the ability to perform financially in relation to the scale of the contract.
Document Submission Details
Interested participants must submit the necessary documentation as outlined in the tender documents, including:
- Completed bid forms
- Technical and financial proposals
- Proof of eligibility and qualifications
Special Provisions
This tender is especially inviting to Micro, Small, and Medium Enterprises (MSEs). Provisions for startups are also in place, aimed at bolstering local industry through inclusive participation in government contracts.
Evaluation Process
The evaluation of bids will follow a structured process that assesses both technical and financial components based on predetermined criteria. This process ensures transparency and fairness, prioritizing bidders who demonstrate not only financial capability but also technical expertise in managing similar contracts.
Delivery Locations
Services under this contract are to be delivered at the designated MSF Data Center, ensuring compliance with the specified maintenance and operational standards.
Contact Information
For queries regarding this tender, potential bidders may refer to the official communication channels established by the Department of Defence Production.
This tender, through its comprehensive approach, stands as a pivotal step towards maintaining the technological backbone necessary for the nation's operational efficiency.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
10 DocumentsDocuments Required from Seller
- Experience Criteria
- Bidder Turnover
- Additional Doc 1 (Requested in ATC)
- Additional Doc 2 (Requested in ATC)
- Additional Doc 3 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity that meets established criteria. It typically requires bidders to provide proof of a successful track record in managing similar contracts, ensuring that they possess the necessary technical expertise and financial ability to fulfill the contract’s demands.
Bidders are required to comply with technical specifications that include handling and maintaining server and SAN systems according to industry standards. This encompasses preventative maintenance, prompt issue resolution, and adherence to security protocols. Detailed documentation of past projects may also be required to assure compliance and capability.
The EMD is a prerequisite for participation and serves as a guarantee of the bidder’s serious intent. Details regarding the exact amount, submission process, and conditions for forfeiture or refund are specified in the tender documents. Compliance with these requirements is crucial for all bidders.
The evaluation criteria encompass both quantitative and qualitative assessments to ensure that bids are thoroughly vetted. Key elements include technical proficiency, pricing structures, and historical performance on previous contracts. This transparent process aims to select the bidder who offers the best overall value while satisfying all stipulated requirements.
Yes, the tender includes specific provisions aimed at benefiting MSEs. This may involve relaxation of certain eligibility criteria and a more straightforward submission process to encourage local participation. Additionally, support for startups aligns with the government’s economic development and promotion policies, enhancing opportunities for smaller businesses within the sector.
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