Department of Defence Production Tender by Munitions India Limited (GEM/2025/B/6171871)

Tender Title: Annual Maintenance Service for Photocopier Machines

Reference Number: GEM/2025/B/6171871

Issuing Authority:

Department of Defence Production under the Ministry of Defence

Scope of Work and Objectives:

The objective of this tender is to solicit proposals for the Annual Maintenance Contract (AMC) for various Xerox and Canon make photocopier machines. The contract aims to ensure that the photocopiers are maintained in an optimal working condition throughout the contract period. This includes routine maintenance, repair services, and provision of any necessary parts. The contractor is expected to deliver efficient maintenance services to ensure minimal downtime of the photocopier machines.

Eligibility Criteria:

To qualify for this tender, bidders must meet the following eligibility requirements:

• Registered as a legal entity and authorized to operate in the country.
• Proven experience in providing maintenance services for photocopier machines.
• Possession of the necessary certification that demonstrates compliance with industry standards.

Technical Requirements:

Bidders must ensure they can meet the following technical specifications:

• Capability to perform both routine maintenance and emergency repairs on Xerox and Canon photocopier machines.
• Availability of qualified technicians with expertise in photocopier technologies.
• Access to genuine parts for the respective models mentioned, as detailed in the attached annex.

Financial Requirements:

Bidders must provide:

• A financial proposal that outlines all costs associated with the maintenance contract.
• Proof of financial stability, including bank statements and balance sheets for the past three years.

Document Submission Details:

All tender documentation must be submitted in the prescribed format, which includes:

• Technical proposal
• Financial proposal
• Compliance certificates
• Any other supporting documentation specified in the detailed tender document.

Special Provisions:

This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and also makes provisions for startups. Benefits may include relaxed eligibility criteria and potential financial incentives aimed at promoting local businesses.

Evaluation Process:

The evaluation will be conducted based on the following criteria:

• Technical capability and proficiency as demonstrated in the proposal.
• Financial viability and competitive pricing.
• Compliance with qualitative standards and document requirements. This process will prioritize bidders who not only meet the technical specifications but also provide the most cost-effective solutions.

Delivery Locations:

Services are to be rendered at various locations specified by the Department of Defence Production, and bidders must account for logistical needs in their proposals.

Contact Information:

While specific contact information is not provided, bidders may refer to the official Department of Defence Production communications channels for any inquiries regarding the tender process.