Department of Defence Production Tender by Hindustan Aeronautics Limited (hal) (GEM/2025/B/6190227)
Custom Bid for Services - Service Contract for Comprehensive AMC of 12 Numbers of Lipi line matrix
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Tender Title: Comprehensive Annual Maintenance Contract for Lipi Line Matrix Printers
Tender Reference Number: GEM/2025/B/6190227
Issuing Authority: Department of Defence Production, Ministry of Defence
The Comprehensive Annual Maintenance Contract (AMC) is designed for the maintenance and servicing of 12 Lipi Line Matrix printers over a period of two years. This tender is aimed at ensuring that these critical pieces of equipment are operational at all times, providing necessary functionality and performance for the needs of the Ministry of Defence.
Scope of Work and Objectives
The scope of work includes performing preventive and corrective maintenance, troubleshooting, and timely repair services for the Lipi Line Matrix printers. The main objectives are to:
- Ensure the printers maintain optimal functionality.
- Minimize downtime with prompt service response.
- Provide quality servicing and original or compatible spare parts.
Eligibility Criteria
To qualify for this tender, participants must meet the following eligibility criteria:
- Must be a registered and recognized business entity in India.
- Must possess expertise in servicing similar equipment, specifically matrix printers.
- Should have relevant experience over the past three years, with documented proof of successful contracts.
Technical Requirements
The technical requirements include:
- Capability to provide preventive maintenance as per manufacturer's specifications.
- Access to skilled technicians with experience in servicing Lipi printers.
- Availability of original or equivalent quality spare parts for repairs.
Financial Requirements
Bidders must demonstrate their financial capability to handle the contract. This includes:
- Financial statements for the last three years.
- Proof of the company’s capacity to undertake maintenance services at an acceptable rate.
Document Submission Details
All participating vendors must submit the required documentation through the designated portal. The submission process is strictly electronic, ensuring that all documents are submitted in PDF format; alternative formats will not be accepted.
Special Provisions
This tender encourages participation from Micro, Small, and Medium Enterprises (MSEs) and provides special benefits to startups, in line with Government of India's initiatives. MSEs may enjoy relaxed eligibility criteria and bid evaluation preferential treatment.
Evaluation Process
The evaluation process will assess technical bids first, ensuring compliance with all requirements. Financial bids of only technically qualified bidders will be opened subsequently.
Delivery Locations
Services will be required at designated locations under the jurisdiction of the Department of Defence Production, with specific sites communicated upon award of the contract.
Contact Information
Although specific contact information is not detailed in this approach, inquiries can typically be directed to the procurement department of the Ministry of Defence through their official communication channels.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Certificate (Requested in ATC)
- OEM Authorization Certificate *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity, possessing experience in maintaining similar printers, and having documented evidence of relevant contract achievements over the past three years. Entities must also comply with guidelines set for MSEs and startups to ensure fair participation.
Bidders must meet specific technical specifications, including the ability to offer preventive maintenance as per the manufacturer’s guidelines and access to skilled technicians experienced in Lipi Line printers. All maintenance and repairs should adhere to the high-quality standards mandated by the Department of Defence Production.
While specific details regarding earnest money deposit (EMD) are typically outlined in the tender documentation, bidders should be prepared to fulfill any deposit requirements which reflect their commitment to the bid. This amount is usually required to ensure serious participation and is refunded upon contract conclusion.
Documents must be submitted electronically via the designated tender portal. The submission methods accepted include PDF format documentation, while any other formats will be considered invalid. Bidders should ensure all submissions are concise and meet the specifications outlined within the tender guidelines.
Yes, there are notable benefits for MSEs participating in this tender. These include relaxed criteria for evaluation, preferential treatment in bid selection, and encouragement for participation in line with the Government’s focus on promoting local enterprises under the ‘Make in India’ initiative.
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