Tender Title: Comprehensive Annual Maintenance Contract for LAN Equipment
Tender Reference Number: GEM/2025/B/6150271
Issuing Authority/Department: Steel Authority of India Limited (Ministry of Steel)
Scope of Work and Objectives
The Comprehensive Annual Maintenance Contract (CAMC) aims to ensure the seamless operation and maintenance of the Local Area Network (LAN) equipment across 46 nodes situated within the server room and departments of SRU Bhandaridah. The contract includes regular maintenance services, emergency repairs, and the provision of necessary spare parts as required. The primary objective is to enhance the reliability and efficiency of the LAN systems to support the operational functions of the Ministry of Steel.
Eligibility Criteria
To qualify for this tender, bidders must meet specific eligibility requirements, which ensure that only capable entities participate. Eligible bidders must be registered companies with relevant experience in providing maintenance services for networking equipment. They should possess necessary certifications and be financially stable to undertake the responsibilities outlined in the contract.
Technical Requirements
Bidders are expected to demonstrate compliance with the technical specifications outlined in the tender. This includes having the appropriate technical proficiency in LAN maintenance, knowledge of network security measures, and familiarity with network troubleshooting techniques. Bid proposals must detail the bidder's qualifications, certifications, and previous experience in similar contracts.
Financial Requirements
Financial stability plays a crucial role in the evaluation of bids. Bidders must provide a detailed breakdown of proposed costs, including service fees and potential overheads. Bidders will also be required to submit a refundable Earnest Money Deposit (EMD) as a sign of good faith, alongside details of performance security.
Document Submission Details
Interested parties should submit their bids in accordance with the prescribed submission methods outlined in the tender documentation. Required documents include the bid proposal, proof of eligibility, and any necessary certifications. Details regarding the permissible document formats will be specified during the submission phase.
Special Provisions
The tender includes special provisions supporting Micro, Small, and Medium Enterprises (MSEs) and startups. This initiative aims to foster inclusivity and promote local business participation in government contracts. Eligible MSEs will benefit from certain allowances during the evaluation process.
Evaluation Process
The evaluation process will encompass a thorough review of all submitted bids, focusing on financial viability, technical capabilities, and the overall proposal alignment with the project objectives. Proposals will be scrutinized based on pre-defined criteria, ensuring an objective selection based on merit.
Delivery Locations
The services will be rendered primarily at the server room and department sites of SRU Bhandaridah. Bidders must consider logistical arrangements and the availability of support when preparing their proposals.
Contact Information
For further queries or clarifications, please refer to the official contact details provided in the detailed tender document. Please ensure that all communication regarding this tender is routed through the appropriate channels mentioned therein.
General Information
Financial Information
Evaluation and Technical Information
Tender Documents
7 DocumentsDocuments Required from Seller
- Experience Criteria
- Certificate (Requested in ATC)
- Additional Doc 1 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria
- the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer
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Frequently Asked Questions
The eligibility requirements include being a registered entity with a proven track record in providing comprehensive maintenance services for networking equipment. Bidders must also possess necessary certifications related to network maintenance and demonstrate financial stability. Experience in similar contracts is crucial for meeting the eligibility criteria.
Bidders must submit all necessary certificates that validate their qualifications and technical expertise in LAN maintenance. This includes but is not limited to, ISO certifications, relevant technical qualifications, and documentation showing prior experience in executing similar projects.
Bid submissions must be made through designated submission methods outlined in the tender document. Typically, this may include electronic submission via a portal or physical submission of hard copies. It is critical to comply with listed instructions to ensure successful bid acceptance.
The Earnest Money Deposit (EMD) is a refundable amount to be submitted by bidders as part of the bid proposal. This deposit signifies the bidder’s commitment to the tender process and is typically specified in the tender document. Failure to submit the EMD may result in bid disqualification.
The tender provisions include benefits aimed at Micro, Small, and Medium Enterprises (MSEs), such as relaxed financial criteria and potential exemptions in some evaluation parameters. This initiative is designed to promote local businesses and ensure their participation in government contracts, aligning with national policies like ‘Make in India’.
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